Briana Greathouse

• Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Performs opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Addresses customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Collaborates with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivates warm relationships with regular customers.
• Serves food and beverages promptly with focused attention to customer needs.
• Works with POS system to place orders, manage bills, and handle complimentary items.
• Explains menu items and suggested appropriate options for food allergy concerns.
• Implements effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

• Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
• Practiced safe work habits to avoid possible injury to self or other employees.
• Learned menu items produced by assigned station to achieve proper quantities.
• Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently.
• Demonstrated versatility in culinary skills by proficiently preparing diverse cuisine types for various banquet themes.
• Implemented improved food presentation techniques that elevated overall dining experience at banquets.

• Managed a diverse team of line cooks and Kitchens Supervisors
• Responsible for the day-to-day operations of the vessel, Which included:

hiring process, development, scheduling, performance management and engagement of team members

• Met food and vessel safety, sanitation, quality, delivery and particularly food beverage health code compliance
• Accountable for vessel KPI performance in coordination with local leaders and company direction
• Created a work environment that makes REEF a great place to belong
• Ensured the safety of all operations, particularly food and beverage health code compliance
• Ensured the operational efficiency of the vessel, including maintenance, security and utilities oversight

• Managed a kitchen line in a fast-paced environment and maintained controlled ticket times
• Assisted with menu development: present new ideas and created kitchen organization for successful execution
• Managed intake of inventory twice a week, totaling over $2,000
• Supervised and manage the work processes or procedures of team members
• Developed, maintained and managed training programs
• Inspected food for quality while working on prep list and service line
• Managed labor and payroll for employees and maintained labor within the store budget

• Seasonal Employee
• Enhanced guest satisfaction by providing exceptional service during banquets and events.
• Demonstrated versatility in catering both large-scale banquets and intimate a la carte dinners for diverse clientele.
• Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
• Organized awards banquets celebrating athletic achievements and fostering camaraderie among players, families, staff members.
• Assisted in event setup and breakdown, ensuring a smooth transition between functions.
• Implemented proper handling techniques for delicate serving ware, minimizing breakage expenses while maintaining presentation standards.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Assessed meal preparation to check creation of special orders and cooking procedures.

• Preparation of all food items in time for service
• Inspect food for quality while working on prep list and service line
• Perform portion control, weights and counts prior to service

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Seasonal Employee

• Supervised preparation of all food items following standard procedure
• Make sure that all kitchen staff is aware of standards and protocols
• Inspect food for quality while working on prep list and service line
• Perform portion control, weights and counts prior to service
• Fire all food for service and supervise all line and overnight cooks
• Follow storage procedures when taking food out of walk-in and when returning food to walk in
• Managed Overnight prep team

• Provided the customers with a pleasant dining experience and quality service
• Assisted in correlating pop-up events throughout Miami area
• Held responsibility of handling/serving all food items
• Assisted in leading FOH staff and expediting food in synchronized service