Summary
Overview
Work History
Education
Skills
Timeline
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Briana Gregorio

Staten Island,NY

Summary

Dedicated customer service specialist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Silver Lake Support Services
07.2022 - Current
  • Greeted about 25 clients daily at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected co payments, processed transactions and updated relevant records.

Customer Service Specialist

UPS STORE 4821
07.2021 - 07.2022
  • Cashier
  • Inventory
  • Stocking
  • Cleaning and sanitizing
  • Mail forwarding
  • Documented conversations with customers to track request.
  • Educated customers on special pricing and company offerings.
  • Remained consistently aware of customer activity.

Caregiver

Babysitter
01.2020 - 08.2020
  • Played games, worked on puzzles., and read books.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared age-appropriate snacks and meals.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Administered medications, following strict instructions from parents and medical labels.

Education

Some College (No Degree) - Psychology And Business

College of Staten Island of The City University of New York
Staten Island, NY

High School Diploma -

Port Richmond High School
Staten Island, NY
06.2021

Skills

  • Communication skills
  • Multi-tasker
  • Organization skills
  • Positive personality
  • Independent/ group worker
  • Manage Files
  • Time Management
  • Effective Planning
  • Greeting and Seating Clients

Timeline

Front Desk Receptionist

Silver Lake Support Services
07.2022 - Current

Customer Service Specialist

UPS STORE 4821
07.2021 - 07.2022

Caregiver

Babysitter
01.2020 - 08.2020

Some College (No Degree) - Psychology And Business

College of Staten Island of The City University of New York

High School Diploma -

Port Richmond High School

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Briana Gregorio