Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Briana Gutierrez

Rio Rancho,NM

Summary

To obtain a job where I can utilize my skills to provide exceptional customer service. Energetic successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Overview

11
11
years of professional experience

Work History

CNA/caregiver

Always Best Care
Albuquerque, NM
07.2024 - Current
  • Provided emotional support and companionship to patients.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Recognized emergency situations and implemented appropriate procedures.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Assisted in ambulation and exercise routines for clients.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Checked patients' pulse, temperature and respiration.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Provided companionship and monitored health condition of clients.
  • Helped client with medication self-administration.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Supported bathing, dressing and personal care needs.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Followed safe lifting and transferring techniques to transport residents.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted clients with maintaining good personal hygiene.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Assisted terminally ill patients with bathing, grooming and dressing.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Compiled detailed documentation related to patient care services rendered.

Medication Aide

Avamere
Rio Rancho, NM
02.2024 - 07.2024
  • Monitored patient vital signs such as temperature, pulse rate and blood pressure.
  • Provided education on safe medication practices for family members and caregivers of discharged patients.
  • Administered oral medications to patients in accordance with doctor's orders.
  • Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
  • Observed patients for adverse reactions to medications or treatments.
  • Evaluated patient responses to medications administered and reported any changes or unusual occurrences immediately to supervising nurse or physician.
  • Ensured that all controlled substances are appropriately secured at all times according to state regulations.
  • Assisted patients with activities of daily living such as bathing, dressing and grooming.
  • Ordered drug supplies from pharmacy as needed for patient care needs.
  • Maintained accurate medication records for each patient.
  • Verified the identity of the patient receiving medication prior to administration.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Planned optimal meals based on established nutritional plans.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Maintained a clean and safe environment in the medication preparation area.
  • Followed protocols for disposing of expired or unused medications safely.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Maintained medication stock and cleaned patient rooms and equipment.
  • Respected cultural diversity while providing hospice care services.
  • Supported families through the transition process following the death of a loved one.

Caregiver

Avamere
Rio Rancho, NM
02.2024 - 07.2024
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Supported bathing, dressing and personal care needs.
  • Laundered clothing and bedding to prevent infection.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Followed safe lifting and transferring techniques to transport residents.
  • Monitored health and well-being of clients and reported significant health changes.
  • Built strong and trusting rapport with clients and loved ones.
  • Helped clients get in and out of beds and wheelchairs.
  • Respected cultural diversity while providing hospice care services.
  • Supported families through the transition process following the death of a loved one.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Assisted terminally ill patients with bathing, grooming and dressing.
  • Assisted with transferring patients from beds to wheelchairs or other mobility devices when necessary.

House Manager

Advantage Communications Systems
Albuquerque, NM
05.2023 - 09.2023
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Assisted individuals in learning and developing new skills.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Used approved crisis intervention techniques in emergency situations.

Residential House Manager

ADID Care
Albuquerque, NM
10.2022 - 05.2023
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
  • Participated in and facilitated community events for residents to create friendly bonds between house members.
  • Assessed reports and adjusted workflows to realign with targets.
  • Participated in enjoyable activities with clients to provide mental stimulation.
  • Maintained hygienic and safe environments through frequent sanitation and cleaning.
  • Assisted clients with hygiene, diet and mobility practices.
  • Assisted ill, disabled and elderly clients by providing companionship, comfort and medicine.
  • Administered prescribed medications and treated minor symptoms and wounds.
  • Made transportation arrangements and accompanied clients for appointments, errands and outings.
  • Performed cooking, cleaning and washing linens.
  • Assessed client physical, mental and emotional conditions as well as vital signs.
  • Scheduled and facilitated appropriate professional intervention and treatment.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Drove clients to doctors' appointments and social outings.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained detailed records of services performed on clients.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Consulted with client care team to continually update care plans.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Partnered with registered nurses and physiotherapists to provide care to patients.

Direct Support Professional Caregiver

ADID Care
Rio Rancho, NM
03.2022 - 10.2022
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Supported bathing, dressing and personal care needs.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.

Caregiver

Honor
Albuquerque, NM
03.2022 - 07.2022
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene.
  • Provided ongoing compassionate patient care for each client.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Cooked appetizing and satisfying meals and snacks.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Supervised medication administration, personal hygiene and other activities of daily living.

MHT

central desert behavior health hospital
Albuquerque, NM
10.2021 - 02.2022
  • Identified and addressed individual mental health challenges to support patients.
  • Provided excellent service to patients through personable communication.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Effectively managed daily charting for each patient.
  • monitored vitals
  • assist with ADL's
  • prevent and manage aggressive behavior among patients
  • provide support to all patients
  • redirect patients
  • prevent any falls, injuries
  • monitor patients interactions and safety
  • document
  • assist with maintaining medical records

Supervisor

Carenet Health Care
Albuquerque, NM
02.2019 - 09.2021
  • Customer service.
  • Manage inbound and outbound calls.
  • Identity customer’s needs, clarify information, provide solutions.
  • Resolve customer complaints.
  • Lead work.
  • Answering representative’s questions.
  • Take supervisor calls.
  • Grade calls.
  • Good listening skills.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 50 staff members through constructive feedback to develop long-term career goals.
  • Conducted employee evaluations and reviews.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Caregiver

Caregiver
Portales, NM
03.2019 - 03.2021
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene.
  • Provided ongoing compassionate patient care for each client.
  • Cooked appetizing and satisfying meals and snacks.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Ambulated individuals around home, public and medical locations.
  • Maintained network of connected caregivers to promote continuous professional development.

Hairstylist

Retirement Home Haircuts
Albuquerque, NM
07.2018 - 01.2019
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Employed curling and straightening styling techniques for ethnic hair types.

Sales Associate

Dick’s Sporting Goods
Albuquerque, NM
10.2016 - 01.2019
  • Price and signage coordinator.
  • Game Plans.
  • Provide excellent customer service.
  • Cash register experience.
  • Responsible for restocking and recover department.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built trusting relationships with customers by making personal connections.
  • Offered product and service consultations and employed upselling techniques.
  • Acted as initial contact in addressing customer concerns.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Coordinated activities with other departments to ensure quality customer service.
  • Helped average of 20 or more customers per day by responding to inquiries and locating products.

Child Care

Child Care
Rio Rancho, NM
06.2015 - 06.2016
  • Provide child care to one year old child and four year old child.
  • Work on social skills.
  • Schedule play time, lunch time, nap time, snack time.
  • Help with alphabet, colors, shapes.
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Enforced rules to teach good manners and maintain safe environment.
  • Tidied up, washed hands and assisted children in bathroom.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Improved behavior by employing positive management strategies.

Sales Associate

JCPenney Cottonwood Mall
Albuquerque, NM
11.2014 - 01.2015
  • Provided customer service.
  • Cash register experience.
  • Responsible for restocking and recover department.
  • Seasonal employment.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Coordinated activities with other departments to ensure quality customer service.

Child Care
03.2014 - 05.2014
  • Provided after school child care to 4 year old child.
  • Helped with speech.
  • Worked on social skills.
  • Helped with alphabet, colors, shapes Volunteer.

Education

Associate of Applied Science - Cosmetology

Central New Mexico Community College
Albuquerque, NM
11.2018

GED -

Rio Rancho High School
Rio Rancho, NM
05.2015

Some College (No Degree) - Physical Therapy

Central New Mexico Community College
Albuquerque, NM

Skills

  • Good social skills
  • Good computer skills
  • Issue and conflict resolution
  • Processes and procedures
  • Lead generation
  • Supervision
  • Organizational skills
  • Conflict resolution
  • Customer service
  • Work ethic
  • Problem resolution
  • Critical thinking
  • Behavior Modifications
  • Social Skills Development
  • Patient care
  • Medication administration
  • Personal hygiene assistance

Languages

English and Spanish

Timeline

CNA/caregiver

Always Best Care
07.2024 - Current

Medication Aide

Avamere
02.2024 - 07.2024

Caregiver

Avamere
02.2024 - 07.2024

House Manager

Advantage Communications Systems
05.2023 - 09.2023

Residential House Manager

ADID Care
10.2022 - 05.2023

Direct Support Professional Caregiver

ADID Care
03.2022 - 10.2022

Caregiver

Honor
03.2022 - 07.2022

MHT

central desert behavior health hospital
10.2021 - 02.2022

Caregiver

Caregiver
03.2019 - 03.2021

Supervisor

Carenet Health Care
02.2019 - 09.2021

Hairstylist

Retirement Home Haircuts
07.2018 - 01.2019

Sales Associate

Dick’s Sporting Goods
10.2016 - 01.2019

Child Care

Child Care
06.2015 - 06.2016

Sales Associate

JCPenney Cottonwood Mall
11.2014 - 01.2015

Child Care
03.2014 - 05.2014

Associate of Applied Science - Cosmetology

Central New Mexico Community College

GED -

Rio Rancho High School

Some College (No Degree) - Physical Therapy

Central New Mexico Community College

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Briana Gutierrez