Briana Hadden
Augusta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team or alone to reach personal and business goals. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Apple
Augusta, GA
11.2022 - 06.2024
- Documented all activities related to technical support including processes, updates, changes made.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Troubleshot customer inquiries related to software and hardware issues.
- Ensured compliance with company policies and procedures regarding technical support operations.
Patient Care Technician
Augusta University Medical Center
Augusa, GA
05.2017 - 08.2022
- Provided emotional support for patients and families during difficult times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Documented information in patient charts and communicated status updates to care team.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Pharmacy Technician
WellCare
Augusta, GA
04.2014 - 05.2017
- Updated case management systems with current information regarding client status
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Assist Medicaid contracted providers with prior authorization status
- Provide accurate information in response to preferred and non-preferred medications.
- Provide accurate explanations to why a certain medication is not being covered by insurance
Customer Service Representative
Urban Outfitters, Inc.
Augusta, GA
04.2013 - 04.2014
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Thomas Walter Josey
Augusta, GA05-2011
Some College (No Degree) - Medical Assistance Certification
Virginia College
Augusta, GASkills
- Customer Service
- Product Troubleshooting
- Appointment Scheduling
- Payment Collection
- Order coordination
- Customer Relationship Management (CRM)
- Recordkeeping and data input
- Telephone Etiquette
- Medicaid knowledge
- Problem-solving abilities
- Active Listening
- Insurance Verification
Certification
- Certified Clinical Medical Assistant
Timeline
Technical Support Representative
Apple
11.2022 - 06.2024
Patient Care Technician
Augusta University Medical Center
05.2017 - 08.2022
Pharmacy Technician
WellCare
04.2014 - 05.2017
Customer Service Representative
Urban Outfitters, Inc.
04.2013 - 04.2014
High School Diploma -
Thomas Walter Josey
Some College (No Degree) - Medical Assistance Certification
Virginia College
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