Briana Hankins
National Capital Region
Summary
Experienced professional with a strong background in program analysis, compliance management, and administrative operations. Skilled in data analysis, project coordination, and policy development, with a focus on improving efficiency and ensuring regulatory compliance. Proven ability to collaborate with teams and senior leadership to drive successful outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Analyst, Military Readiness
DoD Office of Inspector General
09.2023 - Current
- As a Program Analyst, I review and manage documentation meticulously, extracting pertinent information from databases to ensure accurate reporting and compliance with federal regulations.
- Active engagement with stakeholders to gather essential information that informs our strategies and decision-making processes.
- Assist in the planning and execution of meetings, briefings, and other oral communications, where I effectively engage with stakeholders, leadership, and team members to foster collaboration and align objectives.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Develop comprehensive reports that communicate key findings, assist in planning and executing projects, support training sessions on policy changes, and contribute to problem-solving initiatives, all of which enhance organizational effectiveness and drive successful outcomes.
Administrative Operations Specialist
U.S. Secret Service
10.2022 - 09.2023
- As an AOS, I prepared memoranda, maintain and record meeting minutes, and advise staff on procedural and administrative functions.
- I worked directly with the Executive Leadership on projects, establishing efficient workflow processes, and implementing modifications to improve overall effectiveness and productivity of personnel.
- I assisted with Internal Operating Procedures, that includes researching and performing data analysis on current trends within the branch, reviewing and updating existing policies and procedures
- I assisted with office budgets and allocations, generate monthly Smartrip reconciliation reports for over 500 personnel; research discrepancies and updated accounts.
- I maintained electronic personnel records in database for members assigned to branch, this includes sending updates and recertification reminders.
Clinical Administrator
AFC Urgent Care
05.2018 - 12.2022
- I developed and implemented organizational policies and procedures for the facility.
- My job involved maintaining computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.
- I directed, supervised, and evaluated work activities of nursing, radiology technicians, clerical, and other medical support personnel.
- I was also in charge of recruitment, hiring, and training of all personnel.
- I maintained knowledge of EEO and affirmative action guidelines and laws.
- I prepared and maintained all employment records, such as hiring, termination, time clocks, leaves of absence, and pay increases, using human resource management software.
- I handled all employee relations issues, such as work complaints and other employee concerns.
- I am a DOT certified trainer and collector.
- I trained all employees on testing procedures and maintained documents for the clinic to ensure we were following FMCSA testing and collection guidelines.
Case Investigator
CDC Foundation
01.2022 - 10.2022
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- I provided cases with approved information about state and federal isolation guidelines and monitor compliance
- I coordinated with Epidemiologists investigating outbreaks and disease occurrence in congregate settings.
- I helped educate cases by acting as their advocate in educating them on treatment options available.
- I provided information to health and community services, such as pharmacy locations, medication availability, transportation, and provider information for continuation of care.
- I collected and recorded information into statewide disease surveillance system and assures accuracy of data.
- Collaborated with federal agencies on investigations.
Executive Administrative Assistant
Power Broker Media Group
10.2011 - 09.2021
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Executive Research Analyst
Urban Market Analytics
10.2017 - 08.2021
- Gathered quantitative data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
- Performed data analysis on gathered data to incorporate statistical and demographic information into the CRM system, and prepared reports of findings, illustrating data graphically and translating complex findings into written text.
- Conducted research on consumer opinions and marketing strategies, collaborating with other marketing professionals.
- Coordinated marketing activities to promote services and products.
- Identified trends and assessed opportunities to improve processes and execution.
Compliance Manager
AFC Urgent Care
02.2016 - 01.2018
- I maintained documentation of compliance activities, such as complaints received or investigation outcomes
- Identified and addressed emerging compliance issues to ensure that management and employees were informed about compliance reporting systems, policies, and practices.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
Laboratory Manager
AFC Urgent Care
06.2011 - 11.2015
- Created and maintained detailed SOPs for all laboratory activities, including sample handling, analysis, data recording, and reporting.
- Established comprehensive protocols for quality control, data integrity, and document management to ensure accurate and reliable results.
- I collected blood samples from patients, and conducted analysis of body fluids, including blood and urine, to determine presence of normal or abnormal components.
- Data entry of laboratory results into the EMR system for clinical review.
- Regularly trained all staff on proper techniques, safety procedures, evaluating their competence through assessments and certifications.
- DOT certified trainer and collector, including urine drug and alcohol testing.
- Kept laboratory in compliance with applicable guidelines and laws.
Education
Occupational Certificate - Community Health Worker
St. Petersburg College
Clearwater, FL05-2021
Master of Science - Public Health
Southern New Hampshire University
Hooksett, NH10-2018
Graduate Studies Certificate - Infant And Family Mental Health
University of South Florida
Tampa, FL12-2013
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL12-2008
Skills
- Data analytics
- Report & Proposal writing
- Organizational leadership
- Interagency coordination
- Healthcare administration
- Project management
- Program compliance
- Patient care coordination
- Microsoft office expertise
- Multidisciplinary team collaboration
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
Timeline
Program Analyst, Military Readiness
DoD Office of Inspector General
09.2023 - Current
Administrative Operations Specialist
U.S. Secret Service
10.2022 - 09.2023
Case Investigator
CDC Foundation
01.2022 - 10.2022
Clinical Administrator
AFC Urgent Care
05.2018 - 12.2022
Executive Research Analyst
Urban Market Analytics
10.2017 - 08.2021
Compliance Manager
AFC Urgent Care
02.2016 - 01.2018
Executive Administrative Assistant
Power Broker Media Group
10.2011 - 09.2021
Laboratory Manager
AFC Urgent Care
06.2011 - 11.2015
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
Occupational Certificate - Community Health Worker
St. Petersburg College
Master of Science - Public Health
Southern New Hampshire University
Graduate Studies Certificate - Infant And Family Mental Health
University of South Florida
Bachelor of Arts - Psychology
University of South Florida
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