BRIANA HANSEN
Bluffdale,UT
Summary
Results-driven professional with experience in accounts receivable, customer service, and cross-functional collaboration. Skilled at building strong internal and client relationships, resolving issues efficiently, and supporting accurate, timely financial operations while delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Internal Sales Representative
Frontline Recruit
Springville, UT
05.2024 - Current
- Managed customer inquiries and provided tailored product information to enhance client satisfaction.
- Developed and maintained strong relationships with key accounts to drive repeat business.
- Utilized CRM software to track sales activities, ensuring data accuracy and accountability.
- Resolved customer issues promptly, improving retention rates and fostering loyalty among clients.
- Managed a diverse portfolio of accounts, ensuring optimal service delivery and promoting long-term client retention.
Operations Assistant
Complete Glass Utah
American Fork, UT
08.2021 - 05.2024
- Coordinated cross-departmental communication to ensure alignment on project goals and timelines.
- Monitored orders and facilitated timely reorder actions to ensure customer satisfaction.
- Built glass orders and supported order fulfillment processes
- Developed and maintained strong client accounts through effective communication and tailored service solutions.
- Streamlined operational processes to ensure timely task execution and uphold accurate reporting standards.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT04.2017
Skills
- Goal-oriented mindset
- Email etiquette
- CRM proficiency
- Teamwork and collaboration
- Problem-solving
- Time management abilities
- Analytical thinking
- Accounts receivable software
- Invoice processing
- Bookkeeping
- Accounting principles
- Customer service
- Effective communication
- Customer engagement
- Interpersonal communication
Timeline
Internal Sales Representative
Frontline Recruit
05.2024 - Current
Operations Assistant
Complete Glass Utah
08.2021 - 05.2024
Bachelor of Science - Information Technology
Western Governors University