Briana Harper
Boerne,Tx
Summary
Dependable and hardworking individual seeking a job in Human Resources to provide the best care for individuals, based on education, experience, and future training from this facility. It will also aid with gaining experience while still pursuing Human Resource Management degree.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Christus Health
01.2023 - Current
- Answer phones in fast paced clinic and aid patients during scheduling process
- Upheld confidentiality requirements and regulatory compliance guidelines to represent the Christus Mission
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Resolved problems with communication and billing to foster seamless services.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Actively participated in ongoing professional development opportunities to stay current on best practices and emerging trends in patient care advocacy.
- Ensured timely follow-up appointments were scheduled, supporting consistent progress towards treatment goals.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Assisted manager in two marketing events to increase Provider patient numbers.
Insurance Verification Specialist
Dermatology San Antonio
04.2021 - 01.2023
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strict adherence to HIPAA regulations while handling confidential patient information and medical records.
- Updated medical records in EMR system and double-checked data for accuracy.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Bartender/Server/Quality Service Rep
The Den
08.2017 - 11.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Participated in quality assurance activities, ensuring products met industry standards and client expectations.
Xray Tech/ Medical Assistant
Bone and Joint Surgery Associates
06.2020 - 01.2021
- Check in patients, confirm information is still accurate, confirm visits and triage patients
- Performed X-Rays during fast paced clinic, with proper shielding that meets OSHA
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Verified patient insurance coverage and collected required co-payments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Hostess/Trainer
Margaritaville
07.2017 - 08.2018
- Provide welcoming customer interaction while seating guests
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
Education
BS Human Resource Management - Human Resources Management
Trident University
07.2025
Limited Radiological Tech
The College of Health Care Professions
San Antonio, TX01.2020
La Vernia High School
La Vernia, TX01.2017
A&M San Antonio
San Antonio, TX01.2018
Skills
- Strong Work Ethic
- Employer Branding
- Confidentiality handling
- Positive Uplifter
- Superior Customer Interaction
- Quick Learner
- Multitasking ability
- Patient Care
- HIPAA Compliance
- Verbal and written communication
- Relationship Building
Certification
- CPR Certified
- OSHA Certified
- HIPAA Certified
- LMRT Certification
Timeline
Patient Care Advocate
Christus Health
01.2023 - Current
Insurance Verification Specialist
Dermatology San Antonio
04.2021 - 01.2023
Xray Tech/ Medical Assistant
Bone and Joint Surgery Associates
06.2020 - 01.2021
Bartender/Server/Quality Service Rep
The Den
08.2017 - 11.2022
Hostess/Trainer
Margaritaville
07.2017 - 08.2018
BS Human Resource Management - Human Resources Management
Trident University
Limited Radiological Tech
The College of Health Care Professions
La Vernia High School
A&M San Antonio
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