Briana Harper
SVP, Professional Services
Twinsburg,OH
Summary
With over 19 years of versatile work experience, my proven leadership, problem-solving, and prioritization skills have resulted in significant cost savings for previous employers. I am dedicated to leveraging these abilities to excel in your company's SVP, Professional Services role. As a motivated and detail-oriented professional, I bring expertise in data analysis, project management, and process improvement. Excelling in troubleshooting and resolving complex issues is one of my strengths. I am also adept at developing and implementing innovative strategies to drive cost reduction and improve efficiency.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Operations Project Manager Consultant
THE WONDER GROUP
10.2023 - 12.2024
- A proactive approach to ongoing training has significantly enhanced her job skills and knowledge
- Consistently met deadlines, demonstrating her commitment to high-quality deliverables
- During customer site visits, she demonstrated exceptional adaptability and problem-solving skills by effectively balancing the need to keep projects on schedule while maintaining high quality
- Expertly tracked project progress and identified potential risks to ensure successful completion of projects
- Research skills are commendable, as I effectively identified potential growth opportunities while researching industry trends
Project Manager, General Contractor
MARAND BUILDERS
11.2020 - 12.2021
- Engaged in liaising with all levels of personnel, from clients and management to architects, engineers, trades, and vendors, to improve the process
- Provided proactive services to supervise collective financial projects in a deadline-driven and fast-paced environment
- Delivered average profit on projects by 28% with buyout detail review by steering significant efforts
- Devised plans and schedules for concurrent projects to meet established deadlines
- Committed to delivering excellent customer service while working in a fast-paced environment
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
President, Electrical Contracting
D.E. WILLIAMS ELECTRIC, INC.
03.2017 - 11.2020
- Boosted organizational effectiveness and significantly increased business revenue by forging strategic business partnerships and adeptly negotiating project contracts and scope
- By developing and implementing an accurate forecasting report, I reduced invoice receivables timing by 15%, thereby enhancing financial efficiency and contributing significantly to the organization's bottom line
- I significantly enhanced operational efficiency by identifying and implementing process changes such as scrutinizing contract terms to mitigate risk and ensure clear expectations regarding project scope, payment terms, and change order procedures with suppliers.
- These changes were not just about making things different but about making things better and more efficient, ensuring a smoother operation and enhanced growth
- As a leader, I managed budgets and financial resources precisely, aiming to maximize company profitability
- As a leader, I spearheaded budget analysis and forecasting to ensure that our operating costs aligned with our business strategy
- This alignment was not just about numbers but about ensuring that every dollar was spent wisely and contributed to our growth
- Leveraged technology expertise to streamline processes and improve operational efficiencies
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Turner Construction Cleveland Clinic Cancer Center, Contracted Project Engineer
ROMA DESIGNS CONSTRUCTION
09.2014 - 02.2017
- Demonstrated commitment and attention to detail by meticulously overseeing the maintenance of accurate project records
- Direct and coordinate activities of project personnel to ensure work progresses on schedule and within budget
- This involved providing comprehensive documentation of each project life cycle, ensuring the team's confidence in the project's progress
- Utilized remarkable efficiency to economize 10% cost within the Carpentry package
- Enhanced process efficiency and operational flow by embedding a Lean mentality in our daily activities
- This led to significant improvements, a testament to the team's hard work and dedication, and a source of pride and motivation for future projects
- Actively facilitated and supported quality control inspections, ensuring that all engineering standards were met
- Proactive approach to quality control was instrumental in maintaining the high standards of our projects
- Mentored junior staff members, providing guidance on best practices related to construction management and technical expertise
Director of Real Estate, Property Management
BRYANT M PROPERTY
03.2011 - 09.2016
- Managed parallel renovations of residential and commercial properties while ensuring structural & MEP standards/frameworks
- Fostered positive relationships with regulatory authorities, obtaining necessary permits and approvals in a timely manner.
- Acquiring property based on researching market area trends, gathering demographic data and growth trends, traffic patterns, and real estate trends of a small company
- Development real estate capital strategies that provided 15-18% annual savings for the company
- Created a comprehensive budgeting system for all real estate investments, increasing profitability by 30%
- Created weekly schedules based on predicted staffing needs, budgets, and employee requests
- Provided efficient and courteous service to customers at all times
- Developed and executed comprehensive real estate strategies for company expansion and profitability
- Oversaw financial reporting for all managed properties, ensuring accuracy and timely submission to stakeholders
Regional Team Lead / Senior Project Manager
JONES LANG LASALLE
06.2008 - 10.2012
- Confer with project staff to outline work plans, assign duties and responsibilities, and delegate authority
- Supervised 60+ new retail build-out construction projects with a combined worth of $15 million annually
- Identified and economized an average of 15% cost for clients as a regional team lead
- As a lean subject matter expert, I successfully managed the Six Sigma project risk assessment and lean infrastructure project initiatives for Bank of America clients
- Collaborated long-term with senior executives on long-term business objectives related to projects under management
- I have successfully managed multiple projects with tight deadlines and budgets, consistently meeting customer requirements
- This demonstrated my ability to deliver under pressure
- Demonstrated leadership skills to manage project resources and cultivate strong customer relationships
- Proactively solved problems to build positive working relationships with key internal stakeholders
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities
Project Manager, PMO
JONES LANG LASALLE
06.2005 - 05.2008
- Expert at coordinating with third parties/vendors for flawless project execution, ensuring timely delivery / technical feasibility of projects, evaluating project reports, developing project scopes/objectives, and performing risk management
- As an articulate communicator with exceptional interpersonal skills, I pay attention to details, solve problems, lead, build relationships, and think strategically and analytically
- This skill set ensures a connected and engaged professional relationship
- Deep understanding of business theory, processes, management, budgeting, and business operations
- Implemented effective PMO governance procedures for tracking project performance metrics
- Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders
- Lead weekly project meetings for the Data Center internal team including engineers, architects, property managers and MEP staff
Education
Bachelor of Architecture - Architecture
Tuskegee University
Tuskegee 08.2000 - 05.2005
Infections Control Risk Assessment (ICRA) Training -
The Cleveland Clinic
09.2015 - 09.2015
Technical Proficiency -
OHSA 30
01.2019
Skills
- Project Management
- Team Leadership & Training
- Risk Assessment
- Stakeholders Management
- Quality Improvement
- Business process re-engineering
- Customer relations specialist
- Cross-functional Coordination
- Goal setting expertise
- Scope definition
- Lean methodologies
- Detail-oriented
- Project scheduling
- Task prioritization
Personal Information
Title: SVP, Professional Services
Awards
The Cleveland Clinic Foundation Recognition
Hobbies of mine are cooking and cycling.
My joy for my cycling hobby began the year 2015, to aid in raising money for cancer research. When I entered the VELOSANO Ride for the Cure in 2015. At that time I rode for my Grandmother Annette who was, at that time, terminally ill so this was a ride in dedication to her. As a child, I always had an interest and joy in cooking. I am a foodie at heart and I love to share and trade recipes with others.
Timeline
Operations Project Manager Consultant
THE WONDER GROUP
10.2023 - 12.2024
Project Manager, General Contractor
MARAND BUILDERS
11.2020 - 12.2021
President, Electrical Contracting
D.E. WILLIAMS ELECTRIC, INC.
03.2017 - 11.2020
Infections Control Risk Assessment (ICRA) Training -
The Cleveland Clinic
09.2015 - 09.2015
Turner Construction Cleveland Clinic Cancer Center, Contracted Project Engineer
ROMA DESIGNS CONSTRUCTION
09.2014 - 02.2017
Director of Real Estate, Property Management
BRYANT M PROPERTY
03.2011 - 09.2016
Regional Team Lead / Senior Project Manager
JONES LANG LASALLE
06.2008 - 10.2012
Project Manager, PMO
JONES LANG LASALLE
06.2005 - 05.2008
Bachelor of Architecture - Architecture
Tuskegee University
08.2000 - 05.2005
Technical Proficiency -
OHSA 30
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