Briana Harper
Dunnellon,FL
Summary
Dynamic fashion associate with a proven track record at Walmart, excelling in customer service and visual merchandising. Adept at enhancing shopping experiences through effective teamwork and problem-solving. Recognized for achieving sales goals and maintaining high standards of store operations, while demonstrating strong communication and organizational skills.
Fashion professional known for delivering high standards and achieving results. Brings valuable experience in customer service, visual merchandising, and sales support. Reliable team collaborator who adapts to changing needs and ensures seamless operations. Proficient in trend spotting and inventory management.
Overview
2018
2018
years of professional experience
Work History
Fashion Associate
Walmart
- Assisted customers in selecting fashion items, enhancing their shopping experience.
- Maintained visual merchandising standards, ensuring product displays were appealing and organized.
- Collaborated with team members to restock merchandise promptly, supporting efficient store operations.
- Executed inventory management tasks, including tracking stock levels and reporting discrepancies.
- Setting Modular’s and maintaining modular integrity.
- Changing of Watch Batteries and watch maintenance including pins, and removal/ addition of links.
- Accepting and preparation of Price Changes
- Correction of sales coins and working of freight/ overstock merchandise.
- Working the back room to the sales floor and keeping the entirety of the department cleared.
- Knowledge in 5 other departments including OPD, Grocery, Cashier, Pharmacy and Electronics
Shift Supervisor
Kentucky Fried Chicken
05.2017 - 12.2017
- Supervised team members to ensure adherence to quality and safety standards.
- Trained new staff on operational procedures and customer service best practices.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Implemented process improvements that enhanced efficiency during peak service hours.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Scheduled shifts effectively to optimize labor resources and meet operational demands.
- Conducted regular performance evaluations to identify training needs and promote development.
- Collaborated with management on strategies to increase sales and improve service standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed staff hiring, training and supervision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Kept accurate and detailed records of personnel progress and productivity.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Oversaw loading and unloading of packages in warehouse.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Co-Owner
Krazy Klean
05.2016 - 09.2016
- Managed daily operations to ensure efficient workflow and high-quality service delivery.
- Developed and implemented cleaning protocols to enhance customer satisfaction and safety standards.
- Trained new staff on equipment usage, safety practices, and operational procedures.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
- Collaborated with team members to resolve customer complaints promptly and effectively.
- Oversaw scheduling of staff shifts to ensure adequate coverage during peak hours.
- Evaluated performance metrics regularly to identify areas for operational improvement.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
High School Diploma - General
Herbert Hoover High School
Clendenin, WV05.2013
Skills
- Fashion illustration
- Fashion styling
- Social media marketing
- Fashion history
- Fashion retail
- Personal shopping
- Meeting sales goals
- Store maintenance
- Upselling strategies
- Brand representation
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Team cooperation
- Organizational skills
- Team collaboration
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Positive customer engagement
- Decision-making
- Cash handling
- Detail-oriented
- Goal driven
- Relationship building
- Store operations
- Excellent written and verbal communication
- Organization
- Cash register operation
- Store opening and closing
- Safety and cleanliness standards
- Self motivation
- Building customer loyalty
- Product knowledge
- Conflict resolution
- Goal setting
- Professionalism
- Basic mathematics
- Team supervision
- Stock replenishment
- Sales floor organization
- Time management abilities
- Ability to lift 40 pounds
- Continuous improvement
- Adaptability
- Exceeding customer expectations
- Order fulfillment
- Telephone etiquette
- Staff support
- Professional demeanor
Timeline
Shift Supervisor
Kentucky Fried Chicken
05.2017 - 12.2017
Co-Owner
Krazy Klean
05.2016 - 09.2016
Fashion Associate
Walmart
High School Diploma - General
Herbert Hoover High School