Briana Hawkins
Decatur
Summary
Results-oriented, fast-learning, and motivated professional with a passion for customer service, seeking a Customer Service position with your company. Skilled in customer service, technology, financial writing and created great customer experiences. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Remotely
02.2020 - Current
- Developed knowledge of company software. Provided superior customer service by greeting customers, assisting customers with applications, and ensuring that all policies and procedures were followed to process loan applications.
- Responded to general questions, requests and/or other customer service issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Executed marketing plans and programs, ensured precise and timely set-up, and ensured all programs were implemented within the established deadlines.
- Maintained accurate bank records. maintained daily check/cash bank deposits, over/short reports, daily store reports, and other financial reporting.
Hospitality Professional
McDonald's Restaurant
07.2018 - 12.2020
- Appropriately handled all customer service issues and played a positive role in customer recovery. Became proficient in every position in the kitchen.
- Prepare quality while maintaining high standards of customer service in the high-volume, fast-paced operations.
- Achieved on-time reporting record for every shift to relieve co-workers from duty. Followed food safety procedures outlined in company policies and health and sanitation regulations.
- Monitored staff performance and provided feedback and guidance.
- Contributed to the continuous improvement of hospitality operations by generating innovative ideas and providing constructive feedback during team meetings.
- Improved employee retention rates with ongoing training initiatives and fostering a positive work environment.
Associate Trainer/Assistant Team Manager
Bargain Hunt
06.2016 - 06.2018
- Handled a wide range of responsibilities to ensure that both customers and associates has a great experience. Developers and manage team performance.
- Reported directly to executive management. Oversaw Clothing cost management, returns, profits, and customer service operations.
- Directed and supervised employees engage in sales, inventory-taking, and reconciling receipts. Trained new employees in company processes and procedures.
- Maintained effective, consistent communication with managers, peers and other resource groups.
- Evaluated trainee performance and provided constructive feedback to support continuous improvement efforts.
Hospice Caregiver
Self Employed Services
01.2013 - 05.2016
- Advocated for patients'' rights and preferences by maintaining open communication with their families and collaborating with healthcare professionals on treatment plans.
- Improved quality of life for terminally ill patients by performing routine personal care tasks, such as bathing, grooming, and feeding.
- Served as a liaison between the hospice care team and the patient''s primary healthcare provider to ensure seamless coordination of care.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Education
High School Diploma -
Sheffield High School
Sheffield, AL05.2012
Skills
- Critical Thinking
- Microsoft PowerPoint
- Microsoft Exchange
- Staff education and training
- Leadership
- Database management
- Troubleshooting
- Team management
Soft Skills
- Customer service skills
- Time Management
- Analytical Thinking
- Multitasking
- Quality Assurance
- Solid written & verbal communicator
Timeline
Customer Service Representative
Remotely
02.2020 - Current
Hospitality Professional
McDonald's Restaurant
07.2018 - 12.2020
Associate Trainer/Assistant Team Manager
Bargain Hunt
06.2016 - 06.2018
Hospice Caregiver
Self Employed Services
01.2013 - 05.2016
High School Diploma -
Sheffield High School
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