Summary
Overview
Work History
Education
Skills
Timeline
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BRIANA HERNANDEZ

Hanford,CA

Summary

Dynamic and detail-oriented professional with extensive customer service experience at Sequoia Inn. Proven ability to enhance customer satisfaction through effective communication and cash handling. Recognized for strong team collaboration and time management skills, consistently delivering exceptional service and fostering positive relationships with guests and colleagues alike.

Overview

12
12
years of professional experience

Work History

Front Desk Receptionist

Sequoia Inn
06.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Cashier

Best Buy Market IGA
04.2018 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and answer any questions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Server

CDS
10.2016 - 04.2018
  • Provided excellent customer service.
  • Maximizing product sales through effective communication and product knowledge.
  • Demonstrated products to customers and distributed samples. While ensuring a clean and safe work enviroment.

Cashier

Jcpennys
09.2017 - 01.2018
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Overnight Stocker

IMAX Corporation
01.2017 - 01.2018
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.

Cashier

Home Depot
07.2013 - 04.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

Hanford High School
Hanford, CA

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Team collaboration
  • Multitasking and organization

Timeline

Front Desk Receptionist

Sequoia Inn
06.2023 - Current

Cashier

Best Buy Market IGA
04.2018 - 11.2020

Cashier

Jcpennys
09.2017 - 01.2018

Overnight Stocker

IMAX Corporation
01.2017 - 01.2018

Server

CDS
10.2016 - 04.2018

Cashier

Home Depot
07.2013 - 04.2016

Hanford High School

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BRIANA HERNANDEZ