Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager
Briana Hill

Briana Hill

Killeen,Texas

Summary

Experienced Sales Representative with over 5 years of experience in Customer service and retail sales. Excellent reputation for resolving problems and improving customer satisfaction, building customer loyalty.

Overview

6
6
years of professional experience

Work History

Beauty Consultant Sales Representative

Target
Abilene, TX
01.2017 - 01.2019
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Shipping and Receiving Manager

Ludlums Measurements Inc.
Sweetwater, Texas
01.2015 - 01.2017
  • Negotiated with different freight companies and received annual contracts resulting in cost savings.
  • Pulled, verified and packaged items for shipment.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Prepared shipping documents and invoices, processed payments and fielded client questions. Excellent customer service skills.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Lead team of 12 employees packaging, palletizing and shipping up to hundreds of boxes per day.

Server and Customer Service Rep.

Pizza Hut
Abilene, TX
01.2014 - 01.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Handled day-to-day customer contact

Education

High School Diploma -

Hobbs High School
Sweetwater, TX
06.2011

Skills

  • Merchandise Recommendations
  • Excellent Written and Verbal Communication
  • Sales and Promotions
  • Merchandise Receiving and Handling
  • Customer Service
  • Product Knowledge
  • Cash Handling
  • Team Supervision

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 12 staff members.
  • Achieved education by attending Beauty Institute classes for further learning the merchandise.

Timeline

Beauty Consultant Sales Representative

Target
01.2017 - 01.2019

Shipping and Receiving Manager

Ludlums Measurements Inc.
01.2015 - 01.2017

Server and Customer Service Rep.

Pizza Hut
01.2014 - 01.2016

High School Diploma -

Hobbs High School

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Briana Hill