Briana Holland
Gonzales,LA
Summary
Talented Switchboard Operator with proven ability to handle high workloads in busy settings. Expertise in routing callers, documenting messages, and making public announcements. Seeking a fast-paced position.
Overview
4
4
years of professional experience
Work History
Switchboard Operator
Cabela's
Gonzales, LA
06.2021 - Current
- Handling incoming calls: Efficiently manage and direct incoming calls to the appropriate departments or individuals within the organization.
- Providing information: Offering basic information about products, services, or general inquiries to callers.
- Transferring calls: Directing calls to the correct extension or department based on the nature of the inquiry.
- Taking messages: Recording and relaying messages accurately ensures timely communication within the company.
- Assisting callers: Providing assistance and support to callers with various needs, such as inquiries about products, services, or store locations.
- Maintaining communication systems: Ensuring the switchboard equipment is functioning properly and reporting any technical issues for prompt resolution.
- Adhering to protocols: Following established protocols for handling emergency calls, routing important messages, and maintaining confidentiality.
- Customer service: Demonstrating excellent customer service skills to create a positive and helpful experience for callers.
- Coordinating with other departments: Collaborating with different departments to facilitate smooth communication and transfer of information.
- Handling multiple lines: Managing multiple incoming lines simultaneously and prioritizing calls based on urgency and importance.
- Provided customer service support by responding to inquiries, complaints, and requests for information.
- Routed emergency calls to the appropriate department or personnel.
- Operated amulti-line telephone system to answer incoming calls, determine thepurpose of callers, and forward calls to appropriate personnel or department.
- Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Medical Assisting Extership
Southern Medical Associates
Gonzales, LA
11.2020 - 12.2020
- Patient care: Assisting with the care of patients by taking vital signs, preparing examination rooms, and ensuring a comfortable environment.
- Administrative duties: Performing various administrative tasks, such as scheduling appointments, managing medical records, and handling billing and insurance documentation.
- Assisting with procedures: Supporting healthcare providers during medical procedures and examinations.
- Medication management: Administering medications as directed by healthcare providers and educating patients on proper medication usage.
- Patient education: Providing patients with information about their conditions, treatment plans, and self-care practices.
- Medical documentation: Maintaining accurate and up-to-date patient records, ensuring compliance with privacy regulations.
- Front desk support: Assisting with front desk tasks, including checking in patients, verifying insurance information, and handling phone inquiries.
- Collaboration with the healthcare team: Collaborating with nurses, physicians, and other healthcare professionals to ensure coordinated and effective patient care.
- Collaborated with colleagues from various departments within the college system to ensure quality instruction across all courses.
Education
Bachelor of Science - Healthcare Administration
Herzing University
Milwaukee, WI05-2023
Skills
- Appointment Scheduling
- Insurance Verification
- Medical Terminology
- Communication Skills
- Patient Registration
- Administrative Skills
- Data Entry
- Customer Service
- Problem-Solving
- Computer Proficiency
- Attention to Detail Time Management
- Team Collaboration
- Multi-Line Phone Systems
- Call transfers
- Reservation coordination
- Connection management
- Switchboard operations
- Message documentation
- Answering questions
- Follow-up skills
- Confidentiality
- Work Prioritization
- Call Routing
- Clerical Support
Timeline
Switchboard Operator
Cabela's
06.2021 - Current
Medical Assisting Extership
Southern Medical Associates
11.2020 - 12.2020
Bachelor of Science - Healthcare Administration
Herzing University
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