Summary
Overview
Work History
Education
Skills
Tech Skills
Certification
Timeline
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BRIANA HOLLING

Chicago,IL

Summary

Results-driven Operations Manager with 10 years of professional experience and 4 years specializing in operations. Expert in data analysis and strategic thinking, with a proven track record of delivering high-quality projects on time and driving process improvements. Adept at leading teams, optimizing workflows, and implementing effective solutions to enhance operational efficiency and achieve organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

OPERATIONS AND CARRIER COMPLIANCE SENIOR ASSOCIATE

Ryan Specialty
03.2022 - Current
  • Implement quality review audit checks for managing general underwriters (MGUs), both US and internationally based, on a monthly basis through various checkpoints, ensuring that compliance with Underwriting Guidelines, Carrier Contracts and regulatory compliance are met to identify gaps in any new and existing practices to increase profitability and customer satisfaction.
  • Analyze quantitative reports and dashboards to identify trends, patterns, and opportunities of improvement for MGU's to monitor key performance indicators (KPI's) and generate detailed reports for senior management, providing insight and practical action plans to respond to audit discoveries and compliance violations.
  • Project managed large scale carrier audits with top industry carriers to ensure business partnerships are maintained and serve as a liaison between MGU's, Internal Department Leaders, shareholders and external partners to ensure alignment on objectives are met.
  • Developed and implemented process improvements that enhanced productivity and reduced operational bottlenecks, improving MGU audit scores by 11%.

UNDERWRITING OPERATIONS ADMINISTRATOR

Vouch Insurance
01.2021 - 02.2022
  • Drove additional value by evaluating existing business processes and procedures to identify areas of improvements and enhance efficiency and effectiveness, while following compliance guidelines.
  • Spearheaded the implementation of a new underwriting appetite guide system to streamline operations and increase customer satisfaction, which resulted in an increase in efficiency and a 23% increase in positive customer reviews.
  • Collaboratively contributed to the creation and maintenance of standard operating procedures (SOPs), policies, and process mapping for Underwriting Operations, as well as trained new colleagues through the guidelines created in a fast-paced startup environment.
  • Executed policy operations duties such as, but not limited to renewal and mid-term policy changes, endorsement requests, coverage amendments, and other policy amendments to effectively manage General Liability/Property, Professional Liability, Cyber, Directors & Officers, Errors & Omissions and Employment Practices Liability insurance accounts.

ACCOUNT REPRESENTATIVE

JMB Insurance Agency
03.2019 - 01.2021
  • Managed a portfolio of 75+ commercial insurance accounts, consistently achieving 95%+ client satisfaction rate.
  • Coordinated with underwriters and claims adjusters to streamline policy issuance and claims processing, reducing turnaround time significantly.
  • Conducted regular policy reviews and risk assessments, ensuring clients were appropriately covered and compliant with industry regulations, while educating clients on new policy products, changes and risk management strategies.

TEAM ASSISTANT

JMB Insurance Agency
08.2017 - 03.2019
  • Managed client inquires and resolved issues promptly, maintaining a high level of service quality and professionalism.
  • Executed insurance tasks, including but not limited to, insurance certificates, due diligence forms, and endorsement requests while responding to insurance inquiries in a timely manner.
  • Developed and contributed to the implementation of customized insurance solutions for clients in lines such as General Liability, Property, Builders Risk, Auto, Professional Liability, Cyber & Workers Compensation, resulting in an increase in client retention.

CLAIMS ADJUSTER

Progressive Insurance
10.2016 - 08.2017
  • Managed claims in a fast-paced work environment, and evaluated over 50 claims per month, ensuring accurate and timely resolution in accordance with company policies and legal regulations.
  • Collaborated with legal teams, medical professionals, estimators and other stakeholders to obtain necessary information and support claim decisions.
  • Analyzed insurance policies to effectively determine liability per state regulations, while using documents such as police reports, insured and claimant recorded statements, and any supporting documents regarding the loss.

Office Assistant

State Farm
06.2012 - 05.2015
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Education

Bachelor of Science - Merchandising and Consumer Studies

Eastern Illinois University
Charleston, IL

Skills

  • Data Analysis
  • Risk Management
  • Strategic Planning
  • Business Administration
  • Process Improvement
  • Project Management
  • Staff & User Training

Tech Skills

  • Microsoft Office Suite
  • Google Suite
  • Confluence
  • Jira
  • Asana
  • SharePoint

 

Certification

Department of Insurance, Producer

  • IL Fire And Casualty

Licensed in over 20 states

Timeline

OPERATIONS AND CARRIER COMPLIANCE SENIOR ASSOCIATE

Ryan Specialty
03.2022 - Current

UNDERWRITING OPERATIONS ADMINISTRATOR

Vouch Insurance
01.2021 - 02.2022

ACCOUNT REPRESENTATIVE

JMB Insurance Agency
03.2019 - 01.2021

TEAM ASSISTANT

JMB Insurance Agency
08.2017 - 03.2019

CLAIMS ADJUSTER

Progressive Insurance
10.2016 - 08.2017

Office Assistant

State Farm
06.2012 - 05.2015

Bachelor of Science - Merchandising and Consumer Studies

Eastern Illinois University

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BRIANA HOLLING