Briana Holston
Palmer
Summary
Dynamic Aesthetic Registered Nurse with expertise in advanced injection techniques and a compassionate patient approach, honed at Arctic Medical Center. Proven track record in enhancing patient satisfaction and retention through personalized care and effective communication.sales management skills,Committed to continuous education and collaboration, ensuring optimal treatment outcomes and clinic efficiency.
Overview
15
15
years of professional experience
Work History
Aesthetic Registered Nurse
Arctic Medical Center
Anchorage, AK
05.2024 - Current
- Administered injectable treatments, ensuring patient safety and comfort during procedures.
- Assisted in the development of individualized treatment plans for diverse clientele.
- Educated patients on post-treatment care to enhance recovery and satisfaction.
- Monitored patient progress and reported concerns to medical team for appropriate interventions.
- Collaborated with aesthetic team to refine service offerings based on client feedback.
- Streamlined appointment scheduling process, improving overall clinic efficiency and patient flow.
- Mentored junior staff on best practices for administering aesthetic treatments and patient interactions.
- Led workshops to educate clients about new aesthetic technologies and treatment options available.
- Collaborated with multidisciplinary teams to formulate and implement individual care plans.
- Prepared referrals to other healthcare professionals and clinics based on evaluations, budgets and needs.
- Standardized procedures and improved efficiency through cataloging of surgical services equipment, eliminating discrepancies and shortages.
- Facilitated positive patient outcomes with meticulous documentation of medical histories, treatment progress, and post-procedure care instructions.
- Improved patient satisfaction by providing personalized skincare consultations and recommending tailored treatment plans.
- Optimized patient safety during treatments through careful monitoring for adverse reactions or complications.
- Enhanced clinic reputation for quality care by performing various aesthetic procedures, including chemical peels, laser treatments, and injectables.
- Increased patient retention through exceptional customer service and follow-up care after treatments.
- Maintained compliance with all regulatory guidelines through diligent record-keeping and ongoing professional development activities.
- Promoted a comfortable environment for patients during appointments by displaying professionalism, compassion, and understanding of their needs and concerns.
- Assisted in training new nursing staff on aesthetic procedures, ensuring consistent quality of care across the team.
- Performed thorough examinations and assisted in development of treatment plans in coordination with specialists.
- Implemented patient education initiatives, such as informational brochures or workshops, to foster a comprehensive understanding of available treatment options.
- Supported overall clinic success by collaborating closely with physicians to optimize patient care strategies.
- Built strong patient relationships through empathetic communication, active listening, and addressing individual needs.
- Expanded clinic offerings by researching new aesthetic procedures and presenting findings to management for consideration in expanding services.
- Reduced risk of complications by conducting thorough pre-treatment assessments and obtaining informed consent from patients.
- Maximized efficiency in the clinic by managing inventory levels of skincare products, equipment, and consumable supplies.
- Streamlined appointment scheduling and reduced wait times by implementing efficient office management practices.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
Massage Therapist
Arctic Chiropractic
Wasilla, AK
08.2017 - 03.2024
- Assisted in the development of individualized treatment plans for diverse clientele.
- Monitored patient progress and reported concerns to medical team for appropriate interventions.
- Directed quality assurance program focused on meeting hospital and clinical standards for patient and staff safety.
- Provided therapeutic massage services to alleviate pain and promote relaxation.
- Assessed client needs and tailored treatments for optimal outcomes.
- Maintained a clean and organized treatment environment for enhanced client experience.
- Collaborated with healthcare professionals to develop comprehensive wellness plans.
- Educated clients on self-care techniques to support ongoing health improvements.
- Utilized various massage modalities, including Swedish and deep tissue, to address specific concerns.
- Documented treatment progress and maintained accurate client records for continuity of care.
- Participated in ongoing professional development to stay current with industry trends and techniques.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Sales Associate
Lithia Chevrolet Of Wasilla
Wasilla, AK
06.2013 - 08.2015
- Assisted customers in selecting products based on needs and preferences.
- Managed sales transactions efficiently using POS systems.
- Developed product knowledge to address customer inquiries effectively.
- Collaborated with team members to enhance customer service quality.
- Maintained organized merchandise displays to attract customer attention.
- Provided support during promotional events and product launches.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Tracked inventory levels and reported discrepancies to management for action.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Explained features and advantages of Type products or services to promote sales.
Hiring and Recruiting Manager
Matsu Business Alliance
Wasilla, AK
06.2011 - 08.2013
- Developed recruitment strategies to attract top talent and improve hiring processes.
- Collaborated with hiring managers to identify staffing needs and create job descriptions.
- Managed candidate sourcing through various channels, including job boards and social media platforms.
- Conducted interviews and assessments to evaluate candidate qualifications and fit for roles.
- Streamlined onboarding processes to enhance new hire experiences and integration into teams.
- Implemented applicant tracking system (ATS) for improved tracking of candidates throughout the hiring process.
- Trained team members on effective interviewing techniques and best practices in recruitment.
- Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
- Organized career fairs and networking events to increase community visibility and attract potential candidates from various industries and backgrounds.
- Managed high-volume recruitment projects while maintaining excellent candidate experiences throughout the hiring process, resulting in improved offer acceptance rates.
- Collaborated with department heads to identify staffing needs and develop customized recruitment plans tailored to each team''s requirements.
- Maintained compliance with federal, state, and local employment laws throughout the entire hiring process, minimizing legal risks faced by the organization.
- Organized career fairs and networking events to establish strong presence in industry and attract top talent.
- Implemented referral program that significantly increased number of high-quality referrals.
- Fostered diverse and inclusive workplace by implementing bias-free recruitment practices.
Education
Bachelor of Science - Nursing
Walden University
Minneapolis, MNAssociate of Science - Nursing
Charter College
Anchorage, AK01.2024
Skills
- Clinical documentation accuracy
- Sales
- Pre-and post-treatment care
- Collaborative team player
- Continuing education commitment
- Non-surgical facelifts
- Laser therapy proficiency
- Empathetic patient approach
- Advanced injection techniques
- Expert dermal filler application
- Hair restoration techniques
- Aseptic technique adherence
- Platelet-rich plasma therapy
- Skin rejuvenation expertise
- Strong communication
- Teamwork
- Problem-solving
- Medication and IV administration
- Time management
- Attention to detail
- Multitasking
- Compassionate and caring
- Basic life support
- Critical thinking
- Strong clinical judgment
- Direct patient care
- CPR certification
- Organizational skills
Timeline
Aesthetic Registered Nurse
Arctic Medical Center
05.2024 - Current
Massage Therapist
Arctic Chiropractic
08.2017 - 03.2024
Sales Associate
Lithia Chevrolet Of Wasilla
06.2013 - 08.2015
Hiring and Recruiting Manager
Matsu Business Alliance
06.2011 - 08.2013
Bachelor of Science - Nursing
Walden University
Associate of Science - Nursing
Charter College