Briana Hoskins
Chicago,IL
Summary
Excellent Customer Service Cash Handling Inventory Knowledge Sales Organizational Skills Data Entry Strong communication skills Excellent multi-tasker Dedicated team player Works well under pressure Flexible schedule Reliable and dependable Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispensary Agent
Medmen Dispensary
01.2023 - 09.2023
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Operated cash register to record transactions accurately and efficiently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased sales by offering advice on purchases and promoting additional products
Dispensary Agent / Inventory
Curaleaf
09.2019 - 10.2022
- Handled cannabis events and gave knowledge about effectiveness and advantages and disadvantages of different ways to medicate with cannabis
- Created accounts for first time patients and educated patients on rules and regulations of having a medical marijuana card
- Used in-store system to locate inventory and place special orders for customers.
- Highly experienced in Bio Track, MJ Freeway systems, AZDHS , Point of Sale ( POS) system.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Dispensary Agent
Ponderosa Releaf
11.2017 - 09.2019
- Greeted customers or registered card holders and caregivers when entering a dispensary and provide orientations and tours for first time customer or registered card holders
- Knowledge of different types of cannabis medicine (flower, tinctures, edibles, capsules, topicals, concentrates,) along with advantages and disadvantages of each
- Educated customer or registered card holders and caregivers on consumption options and methods, strain information and medicinal effectiveness
- Strong listening skills to interpret customers’ needs and wants and translate that into the best product for them
- Understanding of federal, state and local laws and regulations as they pertain to the industry
- Created a online portfolio of products with detailed descriptions of the effects and usage of different marijuana strands for certain patient needs
- Highly experienced in MJ Freeway systems, AZDHS, and Point of Sales (POS) system
Sales Associate
T-Mobile
08.2016 - 09.2017
- Advised customers about the new models and assisted the customer in determining which cell phone is suitable to their needs
- Quoted prices and credit terms and prepared sales contracts for orders obtained
- Organized proper display of the cell phones in order to increase sales volume
- Exceeded the company monthly call and sales quota
- Handled technical issues tasks such as transferring photos and other information completed the customer experience with setting up the device with updates and account connections
- Assisted customers with service activation's, account changes and bill payments
- Worked with store management in opening and closing operating the retail facility, including cash handling, inventory count and deposits.
- Troubleshot problems for callers and helped independently resolve common issues.
- Quoted prices, discussed benefits and redirected questions to overcome objections.
Assistant Manager
Beauty Hair Wig
05.2012 - 08.2016
- Managed special orders and called other stores to find desired items by quality, value and style of products to influence customer buying decisions
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established team priorities, maintained schedules and monitored performance.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Education
Diploma -
Thornridge High School
Chicago, IL2012
Skills
- Critical Thinking
- Customer Service
- Problem-Solving Skills
- Strong Communication Abilities
- Organizational Skills
- Product Sales
- Money Handling
- Stocking and Replenishing
- Closing Sales
Certification
Dispensary Agent Card
Timeline
Dispensary Agent
Medmen Dispensary
01.2023 - 09.2023
Dispensary Agent / Inventory
Curaleaf
09.2019 - 10.2022
Dispensary Agent
Ponderosa Releaf
11.2017 - 09.2019
Sales Associate
T-Mobile
08.2016 - 09.2017
Assistant Manager
Beauty Hair Wig
05.2012 - 08.2016
Diploma -
Thornridge High School
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