BRIANA HOWARD

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

• Improved customer satisfaction by providing timely and accurate deliveries.
• Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
• Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
• Navigated efficiently through various delivery routes for expedited service.
• Developed and maintained professional relations between customer, store personnel, and company.
• Enhanced communication with customers through proactive updates on order status.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Maintained excellent ratings by consistently delivering orders in a professional manner.
• Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
• Ensured order accuracy, double-checking items before leaving the pickup location.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
• Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
• Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.

• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
• Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

• Maintained clean and organized workspaces to uphold safety standards.
• Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
• Increased personal stowing rates by reorganizing staging areas by 100% specifications.
• Separated damaged items from functional ones before placing on shelves.
• Sorted over 1200 products onto shelves according to type, weight and size.
• Inspected finished products for quality and adherence to customer specifications.

• Collected and organized medical records and bills.
• Followed up with providers to address requests and concerns.
• Prepared personal injury, medical payment, uninsured and other claim types.
• Gathered information from clients regarding associated medical providers.
• Managed system conversion and maintained minimal downtime during updates.
• Accurately pulled patient records for upcoming appointments and procedures.
• Utilized micro soft to manage and confirm patient data, such as insurance, demographic and medical history information.
• Kept accurate log of all requests for medical information and records.
• Identified new methods to optimize medical records management.
• Maintained accuracy, completeness and security for medical records and health information.
• Communicated effectively with staff, patients and insurance companies by email and telephone.
• Input data into computer programs and filing systems.
• Processed patient admission and discharge documentation.
• Reviewed charts and flagged incomplete or inaccurate information.
• Prepared mailings of information and documentation.
• Sorted materials and filed according to guidelines.

• Picked up incoming stock and delivered materials to designated locations.
• Estimated weights, heights and centers of balance to make precise placements.
• Established long-term customer relationships through prompt and courteous service.
• Reported carrier-performance metrics and monthly costs reports to executive team.
• Redirected shipments route in response to customer requests.
• Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
• Enforced on-time shipment of products to create exceptional customer experiences.
• Led warehouse improvement initiatives to advance operational efficiencies.
• Conducted monthly inventories of materials on work floor.
• Maintained safety and efficiency while loading over 25 pounds of pillow products into packaging equipment

• Led warehouse improvement initiatives to advance operational efficiencies.
• Drafted budgets, monitored warehouse costs and reduced expenses when possible.
• Redirected shipments route in response to customer requests.
• Coordinated quarterly business reviews alongside senior management.
• Reported carrier-performance metrics and monthly costs reports to executive team.
• Forecasted manpower requirements based on daily workload and company targets.
• Established long-term customer relationships through prompt and courteous service.
• Supervised material flow, storage and global order fulfillment.
• Maintained safety and efficiency while loading over 25 pounds of plastic products into packaging equipment

• Assisted residents in preparing for activity and social programs.
• Changed dressings, bandages and binders, as instructed, to maintain proper healing and sanitary measures.
• Worked to improve and enhance patient lives through effective and compassionate care.
• Administered medication as directed by physician.
• Supervised daily activities and provided assistance when needed.
• Maintained frequent supervision of residents who are unable to call for assistance.
• Transported individuals to medical appointments and other errands.
• Monitored progress and documented any status changes accordingly.
• Assisted residents with bowel and bladder functions.
• Assisted disabled clients in any way necessary to facilitate independence and well-being.
• Developed rapport with patients to create safe and trusting environment for care.
• Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
• Maintained clean, safe and well-organized patient environment.
• Changed bed linens and ensured resident comfort.
• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment.
• Engaged patients with games, crafts, cooking, music, reading and other activities.
• Liaised between patients and physicians to ensure patient comprehension of treatment plans.

• Changed bed linens and collected soiled linens for cleaning.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Polished glass surfaces and windows.
• Dusted picture frames and wall hangings with cloth.
• Polished all metal hardware fixtures.
• Removed waste paper and other trash from premises to designated area.
• Disinfected and mopped bathrooms to keep them sanitary and clean.
• Cleaned walls, windows, shades and curtains.
• Used chemicals and other cleaning equipment in proper, safe and responsible manner.

• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Precisely completed appropriate claims paperwork, documentation and system entry.
• Correctly coded and billed medical claims for various hospital and nursing facilities.
• Professionally and courteously verified appointment times with patients.
• Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
• Verified patients’ eligibility and claims status with insurance agencies.
• Adeptly managed multi-line phone system and pleasantly greeted all patients.
• Entered orders into EMR system efficiently and without errors.
• Diligently filed and followed up on third party claims.
• Prepared patient charts accurately and neatly for clinic.
• Prepared patient charts, pre-admissions and consent forms as necessary.
• Oversaw team of 3 employees, providing comprehensive data entry training and regular performance reviews

• Expertly assembled millwork products such as doors, windows, cabinets and counters.
• Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
• Observed all safety policies and procedures
• Closely inspected parts to ensure they were clean and free of contaminants.
• Made and revised set ups on test strands previously calibrated by other staff.
• Inspected and tested components, assemblies and power tools.
• Disassembled, reassembled and corrected changeover.
• Greeted over 25 patients per day

• Responded appropriately to physical, emotional and developmental needs of patients.
• Maintained sanitary residents' and program rooms.
• Maintained accurate records of patient care, condition, progress and concerns.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Performed procedures and uses equipment as delegated by licensed professional, including blood draws, catheter removal and EKGs.
• Obtained information about clients’ medical history, drug history, complaints and allergies.
• Cooked appetizing and satisfying meals and snacks.
• Maintained clean, healthy and safe environment.
• Obtained household supplies and ran daily errands.
• Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
• Helped residents programming goals and increase their independence.
• Tested and recorded blood glucose levels.
• Followed safe lifting techniques and individual resident lifting instructions.
• Transported patients to other areas of hospital in wheelchairs and gurneys.
• Assisted in cleansing enemas, catheterization and bladder irrigations.
• Assisted patients with ambulation and crutch walking.
• Reported any unusual circumstances in patients’ condition or environment.
• Provided comforting and soothing environment.
• Changed sterile dressings.
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
• Helped patients move in and out of beds, baths, wheelchairs and automobiles.
• Scheduled and accompanied clients to medical appointments.
• Assisted with patient transfer and ambulation.
• Documents objective data and routine aspects of patient care.
• Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.

This job responsibilities are to routine clean patients rooms, furnishing, doors, IV Poles, wheelchairs, stretchers, patients bathrooms, public restrooms, waiting areas, conference rooms, dining rooms, labs offices, and etc... also empty trash /soiled linen in assigned areas.

For Isolation rooms are specifications for bacteria control and cleanliness using appropriate attire. Clean bulk of blood and body fluids in accordance with specifications, treating bags contaminated with waste according to infectious disease guidelines.

Sanitize entire patient/guest room upon discharge or transfer. May be required to place control card in discharge unit upon completion.

Perform utility task including policing ground, trash removal, moving of furnishing/equipment. Setup for various functions, wash windows and maintain cleanliness of Compacter House and Warehouses or entire facility.

Completes assigned areas project work scrubbing, stripping and refurnishing floors and shampooing carpets.

Completes appropriate paperwork to report maintenance problems or needed repairs.

Supports townhouse personnel by requesting needed supplies and completing necessary paperwork to report maintenance problems or needed repairs.

Acts in a caring and courteous manner towards all patients, guest, visitors, students, and staff.

• Managed team of 25 employees, overseeing hiring, training, and professional growth of employees

• Operated cash register for cash, check and credit card transactions with accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized store, including checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Welcomed customers into store and helped them locate items.
• Educated customers about brand to incite excitement about company’s mission and values.
• Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
• Followed merchandising guidelines to present visually appealing displays.
• Communicated clear expectations and goals to each team member.
• Greeted over 25 patients per day