Briana Ibarra
Wilmington,CA
Summary
Dedicated customer service professional with strengths in effective communication and problem-solving. Proven ability to assist customers and maintain a clean, safe environment, contributing to positive experiences and operational efficiency. Reliable Washroom Assistant known for high productivity and efficiency in task completion. Possess specialized skills in sanitation practices, inventory management, and equipment maintenance. Excel in time management, adaptability, and teamwork, ensuring smooth operation of washroom facilities. Bring focused approach to maintaining cleanliness standards and supporting overall organizational needs. Detail-oriented Washroom Assistant with experience in customer support and safety compliance. Skilled in laundry operations and maintaining cleanliness, ensuring optimal fabric care while assisting clients with inquiries and needs. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Washroom Assistant
King Pelican laundromat
San Pedro, California
02.2025 - 02.2026
- Operated washing machines and dryers for optimal fabric care.
- Sorted, loaded, and unloaded laundry based on fabric type and color.
- Maintained sanitary conditions in laundry area to ensure safe and efficient operations.
- Resolved customer inquiries and concerns regarding laundry services to enhance satisfaction.
- Inspected garments for stains and damages prior to processing to uphold quality standards.
- Followed safety regulations while operating machinery.
- Assisted with housekeeping tasks to maintain cleanliness during staffing shortages.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Assisted customers with their inquiries regarding laundry services.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Separated whites from colors during the sorting process.
- Maintained records of all laundry services provided in logbooks.
caregiver
In Home Supportive Services
San Pedro, California
08.2022 - 02.2025
- Provided compassionate support to elderly clients in daily living activities.
- Assisted clients with personal hygiene and grooming routines.
- Managed medication schedules and ensured timely administration.
- Coordinated transportation for appointments and social outings.
- Communicated effectively with family members regarding client needs.
- Monitored health conditions and reported changes to healthcare professionals.
- Maintained a clean and safe living environment for all clients.
- Developed engaging activities to enhance client social interaction.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Greeter/maintenance
Port of Los Angeles Crafted Warehouse
Wilmington, CA
01.2018 - 01.2022
- Welcomed guests with a friendly demeanor and provided information about services.
- Assisted in coordinating events by directing guests to appropriate locations.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
- Developed knowledge of company services to answer guest inquiries effectively.
- Collaborated with team members to enhance guest experiences through communication.
- Handled multi-line phone system to manage incoming calls and relay messages promptly.
- Trained new greeters on procedures and customer service best practices effectively.
- Answered front desk phones.
- Answered customer inquiries about merchandise and services.
- Documented maintenance actions and repairs in aircraft logs and maintenance records.
- Performed routine maintenance checks on machinery.
- Reported any maintenance issues promptly to supervisors.
- Performed minor repairs and maintenance as needed.
Cashier/Customer Service
Fresh and Easy Market
San Pedro, California
03.2019 - 02.2021
- Operated cash register and processed customer transactions efficiently.
- Managed cash drawer and ensured accurate cash handling practices.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of the checkout area.
- Handled customer complaints with professionalism and empathy.
- Collaborated with team members to ensure smooth store operations.
- Monitored inventory levels at the register and reported discrepancies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed orders accurately while providing excellent customer service.
- Provided guidance and support to customer service representatives.
- Analyzed customer feedback to improve customer service standards.
Education
High School Diploma -
San Pedro High School
San Pedro, CA01-2012
Skills
- Fabric care
- Laundry operation
- Safety regulations
- Customer inquiries
- Stain inspection
- Inventory management
- Transaction processing
- Team collaboration
- Critical thinking
- Lead generation
- Active listening
- Problem solving
- Effective communication
- Call center experience
- Training development aptitude
- Strong teamwork
- In-store support
- Personal hygiene assistance
- Health monitoring
- Activity coordination
- Safe environment maintenance
- Customer service
- First aid and safety
- Multitasking and organization
- Special needs care
- Conflict resolution
- Attention to detail
- Guest engagement
- Cash handling
- Maintenance tasks
- Guest relations
- Body language awareness
- Valet services
- Initiative and Self-motivation
- Bag inspection
- Professional appearance
- Assertiveness
- Cleaning procedures
- Safety compliance
- Customer support
- Cleaning supply management
- Recycling support
- Sanitization techniques
- Skilled housekeeper
- Floor waxing
- Graffiti removal
- Dusting proficiency
- Exterior cleaning
- Chemical handling
- Recycling
- Wall washing
- Appliance cleaning
- Bathroom sanitation
- Floor scrubbers and polishers
- Restroom care
- Equipment maintenance
- Customer assistance
- POS operation
- Retail operations
- Credit card processing
- Data entry
- Cash drawer balancing
- ID verification
- Loss prevention
- Money handling
- Complex Problem-solving
- Fraud prevention awareness
- POS systems
- Merchandise restocking
- Returns processing
- Currency counting
Languages
English
Professional
Spanish
Professional
Timeline
Washroom Assistant
King Pelican laundromat
02.2025 - 02.2026
caregiver
In Home Supportive Services
08.2022 - 02.2025
Cashier/Customer Service
Fresh and Easy Market
03.2019 - 02.2021
Greeter/maintenance
Port of Los Angeles Crafted Warehouse
01.2018 - 01.2022
High School Diploma -
San Pedro High School