Briana Jackson
Kissimmee,FL
Summary
Several years of customer service experience in different environments tending to the needs of customers with a professional approach. From the medical field, education, service industry and etc.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Services
Kissimmee, FL
08.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Encouraged positive behavior among students through effective communication techniques.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Implemented classroom rules to maintain order and discipline.
Server
Red Robin
Kissimmee, FL
12.2022 - 08.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
Gringos Locos
Orlando, FL
05.2022 - 11.2022
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Followed recipes accurately while adhering to portion control standards.
Chiropractic Assistant
Sterling Medical Group
Sanford, FL
11.2021 - 05.2022
- Maintained patient records and updated information in the electronic health record system.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Ensured cleanliness of equipment used during treatments.
- Instructed patients on how to use therapeutic exercises and strhes properly at home to speed recovery time.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
Retail Sales Associate
Dick Sporting Goods
Kissimmee, FL
08.2020 - 05.2021
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Handled customer complaints in a professional manner.
Activities Coordinator
Westgate Resorts
Orlando, FL
06.2019 - 04.2020
- Organized recreational activities to promote social interaction among participants.
- Provided guidance and mentorship to program participants.
- Ensured safety protocols were adhered to during all activities.
- Managed budgets for program-related expenses including supplies and equipment purchases.
- Provided customer service support for incoming calls and emails.
- Answered customer inquiries regarding products, services, billing and technical issues.
Team Member
Chick-fil-A
Kissimmee, FL
05.2018 - 04.2019
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Education
Associate of Arts - Communications
Valencia College
Orlando, FL12-2022
High School Diploma -
Haines City High School
Haines City, FL05-2019
Skills
- Adaptable
- Literacy strategies
- Verbal and written communication
- Activity management
- Safety awareness
- Behavior management
- Activity planning
- Marketing and promotion
- Patient information maintenance
- Multitasking Abilities
- Patient support
- High-volume dining
- Customer service
- Hospitality service expertise
- Customer communications
- Inbound phone calls
- Providing customer support
- Child Care
Certification
- DCF certification
- Registered Chiropractic Assistant
Timeline
Substitute Teacher
Kelly Services
08.2023 - Current
Server
Red Robin
12.2022 - 08.2023
Server
Gringos Locos
05.2022 - 11.2022
Chiropractic Assistant
Sterling Medical Group
11.2021 - 05.2022
Retail Sales Associate
Dick Sporting Goods
08.2020 - 05.2021
Activities Coordinator
Westgate Resorts
06.2019 - 04.2020
Team Member
Chick-fil-A
05.2018 - 04.2019
Associate of Arts - Communications
Valencia College
High School Diploma -
Haines City High School
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