BRIAN A. JEFFERSON
Dallas Center,Texas
Summary
Insightful Information Technology Manager with 3 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Forward-thinking and strategic leader with 3 years of experience. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Well-travel enhance businesses through careful introduction of advanced services to improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.
Overview
5
5
years of professional experience
Work History
TRANSACT CAMPUS
- Remote
- Discover and execute on campus specific deliverables and build custom Mobile Ordering and POS systems using Transact Cloud POS and Hangry Mobile Ordering Solutions
- Led project meetings to train clients on how to use company’s backend web application
- Travel nationally and internationally to install Point of Sale, Kitchen Display Systems, and remote printers
- Products (NCR, Touch Dynamic, and HP POS Devices)
- Work directly with campuses Networking and Firewall team to ensure all devices can communicate and receive communication from multiple servers through multiple subnet mask.
Support Specialist
GRAMBLING STATE UNIVERSITY
Grambling, La.
01.2019 - 01.2021
- Designed and revitalized promotional content including brochures, social media content, and stationary to recruit and inform students of all Campus Card and meal plan options
- Analyzed data to ensure accuracy of provider contract payments; actively worked with clients and account management team to resolve any payment discrepancies
- Controlled contract documentation and performed weekly audits of full compliance remediation resulting in zero discrepancies during Fall inspections and internal audits.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Prepared variety of different written communications, reports and documents
- Worked flexible hours across night, weekend and holiday shifts
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Computer Support Services Manager
SODEXO MAGIC
Grambling, La.
01.2019 - 01.2021
- Generated event promotion strategies and created content for social media platforms that increased engagement by 60% on Facebook and Instagram
- Implemented Mobile Ordering through Transact Campus
- Sales and Traffic increased by 85%.
- Developed data visualization and analyses for all retail location tracking activity and productivity which provided insights on how to schedule and place employees based on their skill sets.
Health Care Operations Manager
ARAMARK INCORPORATED
Shreveport, La.
01.2018 - 01.2019
- Supervised and coordinated all cleaning support for 407 bed Hospital consisting of 60 employees and budget valued at $4M+, including mentorship and training
- Designed extensive surveys and conducted client interviews to determine and address issues of patient malcontent throughout markets; increased average positive survey rate by 92%.
Education
Bachelor of Science - Computer Information Systems
GRAMBLING STATE UNIVERSITY
Grambling, LA05.2018
Skills
- ADDITIONAL
- Skills:
- Advanced Excel and PowerPoint, Marketing analytics, Project Management, Agile, Product management, Data analytics SQL, Python, Java
- Customer Inquiries
- Managing Operations and Efficiency
- Project Management
- Scheduling and Coordinating
- Managing Multiple Projects
Timeline
Support Specialist
GRAMBLING STATE UNIVERSITY
01.2019 - 01.2021
Computer Support Services Manager
SODEXO MAGIC
01.2019 - 01.2021
Health Care Operations Manager
ARAMARK INCORPORATED
01.2018 - 01.2019
TRANSACT CAMPUS
Bachelor of Science - Computer Information Systems
GRAMBLING STATE UNIVERSITY
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