Briana Jennings

Mount Vernon,New York

Summary

Qualified individual with years of specialized experience in:

Providing customer service support in a courteous, empathetic, tactful and respectful manner to ensure that the customer's inquiry was resolved timely.
Receiving inbound and made outbound telephone calls in a high-volume response environment.
Researching and applied knowledge on regulations, policies, and/or procedures.
Identifying and resolving, routine to complex, problems for assigned customers.
Performing general clerical/administrative support utilizing computer database(s) to enter and/or search for basic information.

years of professional experience

Certification

Staffing Solutions Organization LLC

09.2023 - Current

Receive telephone calls from and provide information to the public on a variety of medical and state benefits to patients, their dependents, and their beneficiaries.
Perform in-depth research, interpretation, and analysis of benefit acceptance and denial of state based medical insurance or other
state benefit records to resolve issues or discrepancies.
Explain, in detail, the process of filing a claim for benefits, eligibility requirements, waivers, and advises on forms.
Review, updates, and edits sensitive information into clients case files in states database.
Prepare well-defined case notes on each call.
Respond to patient and/or customer inquiries via phone, e-mail, and through other forms of secure messaging.
Perform necessary verification procedures to ensure valuable patient information remains secure and to obtain customer information for such requirements as eligibility verification and benefit related issue resolution.
Verify authorized representative and Guardian's identity and provide
them with case information and details needed to apply for benefits or address issues.
Performs proper review and research to identify issues in the state-based system.
Researches patient accounts to determine what correspondence should be mailed and to ensure the correct patient receives the right correspondence.

Staffing Solutions Organization LLC

12.2020 - 03.2022

Talked with callers to evaluate their knowledge and understanding of in order to resolve issues with there case or completing quarantine orders.
Aided with medication delivery while clients were under legal quarantine orders.
Talked with family members to complete daily wellness checks on behalf of the client.
Performed proper review and research to identify issues in state-based system.
Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Lent daily assessment of health screen and symptom data.
Notified and interviewed individuals to ascertain novel coronavirus exposure level and Educated patients on when to seek medical help.
Emailed and Mailed legal quarantine orders.
Prepare well-defined case notes on each call.

(Freelance) Administrative Consultant (Remote), Chico Amerikan LLC, Bronx, NY: Jun, 2020 - Current
Security Guard, Allied Universal, Bronx, NY: Aug, 2018 - Mar, 2020
Academic Support Intern, Westchester Community College, Valhalla, NY: Mar, 2018 - Jun, 2018
File Clerk, Stop & Shop, New Rochelle, NY: Jan, 2018 - Apr, 2018

Proficient in all Microsoft Office Applications, Database Management, Crisis Management, Reporting, Creativity, & Virtual Communication.
State of Maine Programs/Services: Maine Care, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), & Higher Opportunity for Pathways to Employment (HOPE)
New York and Maine State Based Systems: ACES and Commcare.

COVID-19 Contact Tracing, John Hopkins University Bloomberg School of Public Health, New York, NY: Dec 30, 2020
NYS Security License: Jul, 2018 - Aug, 2025
High School Diploma, Penn Foster Career School, Scranton PA: Mar, 2020

Staffing Solutions Organization LLC

09.2023 - Current

Staffing Solutions Organization LLC

12.2020 - 03.2022