Briana Johnson
Chula Vista,CA
Summary
Personable, organized, creative, and detail-oriented professional with 4+ years of experience in customer service and working in highly productive teams and store operations in retail settings. Excellent communicator and team leader with advanced prioritization and proactive problem-solving skills. Adaptable to working under pressure and within tight deadlines and independently or as part of a team. Proficient in Microsoft Office Applications, content management, and inventory management databases.
Overview
4
4
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
Chula Vista, CA
06.2023 - 11.2023
- Regularly evaluate staff performance and provide constructive feedback.
- Provided on-the-job training to new employees in accordance with company standards.
- Resolve customer complaints and issues effectively and quickly, maintaining positive relationships with customers
- Facilitated employee engagement and team-building initiatives, resulting in increased employee satisfaction
Management Intern
Enterprise Rent-A-Car
Milwaukee, WI
05.2022 - 05.2023
- Shadowed managers in completing daily tasks such as reviewing financial budgets, and implementing, and enforcing policies.
- Wrote annual performance reports providing HR insights and recommendations to support staff development.
- Performed administrative tasks such as filing documents, scheduling appointments, and responding to emails.
Paint Sales Associate
Home Depot
Mequon, WI
05.2021 - 03.2022
- Contributed to brand awareness and recognition by providing clear and helpful information to customers on cost-effective, environmentally friendly, and safe products within the desired budget and maintenance preference.
- Assisted in visual merchandising and store display initiatives, resulting in improved store aesthetics and increased sales.
- Maintained a thorough understanding of sales and product benefits, leading to increased customer satisfaction and repeat business
Team Member
Target
Grafton, WI
01.2020 - 04.2021
- Delivered an exceptional shopping experience by communicating with customers with a pleasant and friendly attitude.
- Trained and mentored 15 staff on effective sales techniques and customer service skills, leading to all staff meeting or exceeding sales goals.
- Assisted with store opening and closing procedures, including cash handling, restocking, and cleaning responsibilities
Education
Bachelor of Science - Marketing And Human Resources
Concordia University Wisconsin
Mequon, WI05.2023
Skills
- Contract Management
- Interpersonal
- Inventory Control
- Staff Training
- Data Entry
- Customer Service
- Customer Relations
- Employee training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Management Trainee
Enterprise Rent-A-Car
06.2023 - 11.2023
Management Intern
Enterprise Rent-A-Car
05.2022 - 05.2023
Paint Sales Associate
Home Depot
05.2021 - 03.2022
Team Member
Target
01.2020 - 04.2021
Bachelor of Science - Marketing And Human Resources
Concordia University Wisconsin
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