Briana Johnson
Lakeland,FL
Summary
Team-inspired Server identified as integral component to successful group-oriented initiatives. Exercises a strong willingness to learn and take on new challenges while contributing to essential functions in all aspects of catering events assembly, presentation, and execution. A hardworking person who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Also, I'm an experienced professional with strong leadership and relationship- building skills. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
Work History
Security Officer
Brosnan Security Risk Consultant
03.2020 - Current
- Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and general public in professional and effective manner.
- Manage weapon screening.
- Ability to handle crisis situations at client site, calmly and efficiently.
- Protect client access as well as employees.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Customer Service Representative
Results
08.2018 - 11.2022
- Answering inbound calls helping viewers troubleshoot Hulu account making sure Hulu is working properly adding and removing plans deleting unauthorized devices protecting the privacy of viewers
- Server
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided friendly customer service to guests and addressed concerns.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Sortation Associate Material Handler
Amazon
10.2019 - 05.2020
- Select and scan packages stack on pallet neatly sort out packages and place them in right area unload and loading trucks.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Maintained safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Reduced order processing time with streamlined material handling procedures.
- Maintained safe work environment by following proper safety protocols and conducting regular inspections.
Server
Spring Haven Retirement, Meridian Senior Living
01.2015 - 09.2018
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
Education
Diploma - General Studies
Lakeland Senior High school
Lakeland, FL06.2016
Skills
- CUSTOMER SERVICE ORIENTED
- CUSTOMER SERVICE (
- 5 years)
- PROBLEM SOLVER
- PROBLEM-SOLVING
- TEAM PLAYER
- Call Center (4 years)
- Customer Support (2 years)
- Customer Care
- Order Puller
- Picker Packer
- Pallet Jack (2 years)
- Selector
- Order Selector
- Warehouse Associate
- Picking
- Picking Packing
- Data Entry (1 year)
- Microsoft Office (1 year)
- Food Handling (1 year)
- Food Preparation (1 year)
- Kitchen Experience
- Shipping & Receiving
- Catering
- Cleaning Experience (1 year)
- Busser (1 year)
- Merchandising
- Kitchen Management Experience
- Materials Handling
- Load & Unload
- Security (1 year)
- Safety (1 year)
- Culinary Experience
- Certifications and Licenses
- Food handler certificate
- Assessments
- Work Style: Reliability — Proficient
- January 2020
- Tendency to be dependable and come to work
- Full results: Proficient
- Customer Service — Familiar
- January 2019
- Measures candidate's skill in evaluating approaches to customer service & satisfaction
- Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of license or certification, or continued
- Development in any professional field
- Skills
- Organized and efficient
- Safe food handling
- Quick problem solver Depth perception
- Thrives in fast-paced environment Friendly demeanor
- Courteous, professional demeanor Team leadership
- High energy Customer service Oriente
- Knowledge of Basic Security and Fire Inspection Procedures
- Flexible schedule capability Excellent judgment
- Top-tier, full-service dining background Efficient precision
- Committed team player Money handling
- Outgoing and energetic
- Decision-making
- Problem-solving
- Cashier
- Security officer/ safety
- Honesty
- Ability to Serve Client's Needs
Timeline
Security Officer
Brosnan Security Risk Consultant
03.2020 - Current
Sortation Associate Material Handler
Amazon
10.2019 - 05.2020
Customer Service Representative
Results
08.2018 - 11.2022
Server
Spring Haven Retirement, Meridian Senior Living
01.2015 - 09.2018
Diploma - General Studies
Lakeland Senior High school
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