Briana Johnson
Homewood,IL
Summary
Talented Clinical Administrative Coordinator ready to optimize patient outcomes through comprehensive oversight of in-office and follow-up care. Tracks and maintains organizational excellence from initial charting through final discharge. Adept at building strong, constructive relationships with both patients and insurers to encourage uninterrupted service and payment.
Overview
6
6
years of professional experience
Work History
Clinical Administrative Coordinator/Trainer
UnitedHealth Group - Optum
2022.02 - Current
- Schedule in-home visits with a Physician or Nurse Practitioner for members, ensuring accurate appointments and resolving scheduling issues promptly
- Answer inbound calls from members and assist them with their inquiries
- Assist in training curriculum development for new hires and provide ongoing support by answering questions and providing feedback on performance
- Monitor team productivity to ensure optimal performance
- Motivate and coach team members to maximize their productivity
- Participate in team meetings and maintain productivity while working independently.
- Coordinated schedules with patients and facility calendar.
Receptionist
Community Care Systems, INC
2019.12 - 2021.05
- Managed information, including patient records, orders, and billing with 100% accuracy
- Handled incoming and outgoing calls, maintained confidentiality, and performed administrative tasks efficiently
- Followed data entry procedures and standards
- Input data and retrieved data as requested
- Managed and organized records and files.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
BioLife Plasma Services
2018.08 - 2019.11
- Responded to customer inquires via telephone, analyzing problems and providing effective solutions
- Maintained database accuracy by entering new and updated customer information quickly and accurately
- Maintained customer accounts and record account information
- Performed other duties as assigned.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Studied Health Care
Prairie State College
Chicago Heights, ILSkills
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
- Ability to navigate multiple programs and learn new and complex computer system applications.
- Knowledge of medical terminology
- Telephone Customer Support
- Clinical Documentation
- Medical Terminology
- Healthcare compliance
- HIPAA Compliance
Timeline
Clinical Administrative Coordinator/Trainer
UnitedHealth Group - Optum
2022.02 - Current
Receptionist
Community Care Systems, INC
2019.12 - 2021.05
Customer Service Representative
BioLife Plasma Services
2018.08 - 2019.11
No Degree - Studied Health Care
Prairie State College
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