Summary
Overview
Work History
Education
Skills
Timeline
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Briana Johnson

Baton Rouge,LA

Summary

I am a proven leader in streamlining operations and enhancing workflow efficiency, notably at Amazon. An expertise in safety management and stakeholder communication, I excel in driving projects to completion and surpassing productivity goals. My ability to rapidly adapt and critically think has consistently improved customer satisfaction and operational success. I am also a reliable professional with experience in optimizing administrative and operational processes. My abilities have proven to manage multiple projects and prioritize tasks to meet deadlines. I am a resourceful and experienced worker offering expertise in customer service, team leading and file management. I am a detail-oriented team player with strong organizational skills and I have proven to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Shipping Clerk

Amazon
09.2021 - Current
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reviewed order data to verify transactions and shipping dates.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Improved shipping efficiency by streamlining packing and labeling processes.
  • Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
  • Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
  • Optimized storage space usage by efficiently organizing inventory within the warehouse facility.
  • Participated in regular safety training sessions, maintaining a secure working environment for all team members.
  • Enhanced overall productivity by maintaining a well-organized and efficient work area.
  • Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
  • Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Responsible for daily management of department duties including planning loads around standard departure times, load flow control and ensuring proper trailer utilization.
  • Escalate any barriers to Operations Leaders and work with them to minimize issues impacting safety and performance
  • Ability to understand knowledge of using Amazon logistics websites and Sesame Gate console for checking in/out third-party drivers
  • Help support daily management of department duties including Load planning, Load Flow Control, Load Quality, TDR, Communicating to Upstream and Downstream Partners, Allocating Labor, Leading Meetings, and Assigning job duties
  • Coordinate with Transportation teams on Driver issues, Trailer pool needs, Yard Move Delays, Late Inbound Volume, and Load Swaps to protect customer experience
  • Ensure that all safety measures and precautions are in place and are being used regarding the docks and trailers.

Process Assistant

Amazon
01.2022 - 08.2022
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
  • Provide a wide range of administrative and logistical support services to help with basic business and operational functions
  • Perform a variety if clerical duties such as data management, delivery coordination, and vendor relations
  • Look for ways to improve or streamline processes to save time or improve efficiency
  • Manage an area of a large group of people and utilize leadership skills upon associates working in designated area and monitoring that everyone is moving to the work to ensure all freight goes out by SDT and CPT times
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Volunteered to help with special projects of varying degrees of complexity.

Customer Service Cashier

Lowes
03.2020 - 01.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Maintained accurate records of customer transactions for reporting purposes.

Education

High School Diploma -

Upland High School
Upland, CA
06.2019

Skills

  • Safety Management
  • Workflow Management
  • Assignment Delegation
  • Management Support
  • Stakeholder Communication
  • Scheduling Coordination
  • Process Documentation
  • Supplier Relations
  • Process flows
  • Production deadline management
  • Clear Communication
  • Excel spreadsheets
  • Fast Learner
  • Workflow Planning
  • Customer and client relations
  • Critical Thinking
  • Customer relations and communications
  • Project Planning
  • Spreadsheet development
  • Office Management
  • Payroll Administration

Timeline

Process Assistant

Amazon
01.2022 - 08.2022

Shipping Clerk

Amazon
09.2021 - Current

Customer Service Cashier

Lowes
03.2020 - 01.2021

High School Diploma -

Upland High School

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Briana Johnson