Briana Johnson

Assisted in the approval process for credit applications, preparing comprehensive credit proposals for senior management review

• Monitored customer accounts to identify and address overdue payments.
• Developed and implemented credit risk management policies, ensuring the mitigation of potential risks and the protection of company assets.
• Reduced delinquency rates by closely monitoring customer accounts and taking proactive measures to address issues.
• Work cross-functionally with sales, management, and other departments to maintain effective operations.
• Updated client accounts with new information and verified data for informed credit approvals.

• Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Established performance and service goals and held associates accountable for individual performance.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
• Trained new employees on best practices in customer account management, resulting in an increase in overall team performance.

• Documented inspection results by completing detailed reports, logs, and inputting data into quality databases, ensuring accurate record-keeping for audits and future reference
• Verified compliance with industry standards, safety regulations, and company policies, ensuring all products met required quality standards before approval for production or shipment
• Identified defects and deviations from quality standards, categorizing them based on severity, and communicated findings to production and engineering teams for corrective action.