Briana Killian
Schertz
Summary
Dynamic and dependable professional with a proven track record at Clothes Mentor, excelling in customer engagement and cash handling. Recognized for enhancing store sales through effective merchandising and maintaining a welcoming environment. A team player committed to delivering exceptional service and fostering brand loyalty.
Overview
3
3
years of professional experience
Work History
Clothing Sales Associate
Clothes Mentor
05.2023 - 12.2024
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
- Maintained organized store environment to foster pleasant shopping experiences.
- Processed incoming stock and documented product information to manage inventory levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Host
Cheddar's Scratch Kitchen
05.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Cashier
Zaxbys
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX08-2025
Skills
- Team player attitude
- Marketing strategies
- Store maintenance
- Brand awareness
- Cash handling proficiency
- Pricing
- Fitting room support
- Register operation
- Sales
- Friendly and helpful
- Returns management
- Team cooperation
- Customer assistance
- Honest and dependable
- Positive customer engagement
Timeline
Clothing Sales Associate
Clothes Mentor
05.2023 - 12.2024
Host
Cheddar's Scratch Kitchen
05.2023 - 08.2023
Cashier
Zaxbys
05.2022 - 08.2022
Bachelor of Arts - Psychology
Texas Tech University
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