Briana Kloetzke
Cape Coral,Florida
Summary
Current student working toward an ASN and seeking opportunity to begin career. Maintains organized, clean and safe work areas with diligent attention to important details. Reliable, upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Kohls
08.2022 - Current
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Boat Rental Assistant/Dock Hand
Cape Coral Boat Rentals
05.2022 - Current
- Ensured the cleanliness and maintenance of rental boats and dock areas to provide a pleasant experience for customers
- Assisted customers with boat rental process, including providing information on rental options and operating instructions, to ensure a smooth and enjoyable experience for customers
- Scheduled and confirmed customer reservations
- Assisted in the maintenance of the reservation system to ensure accurate scheduling and availability for customers.
Hostess
Rumrunners
05.2022 - 08.2022
- Created a welcoming and friendly atmosphere for all guests at the restaurant, ensuring they have a positive dining experience
- Maintained a friendly and welcoming atmosphere for guests by engaging with them and ensuring their needs are met
- Assisted guests with menu selections, providing recommendations and answering any questions they may have about the food and drink options
- Coordinated seating arrangements and managed the waitlist to ensure efficient and fair seating for all guests
- Managed guest reservations and ensured that all seating arrangements are prepared in advance.
Education
Pre-med -
Florida Southwestern Collegiate High School
Fort Myers, FL05.2024
Skills
- First aid and CPR
- Guest Experience Management
- Sales proficiency
- Relationship Building
- Customer Needs Assessment
- Customer Engagement
- Customer Service
Certification
- CPT, W2P4RX6
- BLS
Timeline
Beauty Advisor
Kohls
08.2022 - Current
Boat Rental Assistant/Dock Hand
Cape Coral Boat Rentals
05.2022 - Current
Hostess
Rumrunners
05.2022 - 08.2022
Pre-med -
Florida Southwestern Collegiate High School
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