Briana Lamegos
Las Vegas
Summary
Customer Success Agent at Take-Two Interactive with a proven track record in account management, fraud prevention, and resolving complex technical claims. I am recognized for delivering exceptional service and optimizing support workflows to ensure minimal player downtime while enhancing overall customer satisfaction. My professional foundation includes extensive retail experience, where I excelled in driving sales, managing inventory, and handling cash operations with strict honesty and integrity. A highly organized and proactive team player, I bring patience and reliability to every shift, consistently maintaining professionalism in both high-volume sales and technical support environments.
Overview
7
7
years of professional experience
Work History
Customer Success Agent
Take Two Interactive Software Inc.
Las Vegas
09.2024 - Current
- Managed high-priority PMVC (Purchasing & Missing Virtual Currency) queues, investigating and resolving complex claims regarding unreceived digital goods and in-game currency.
- Investigated receipts and account history to verify purchases and ensure accurate VC delivery.
- De-escalated high-pressure customer issues while maintaining professionalism.
- Identified and prevented fraudulent claims through detailed transaction analysis.
- Resolved 2K account issues, including platform linking for PlayStation, Xbox, Steam, Nintendo, etc.
- Assisted with account access recovery, including email confirmation and password resets.
- Managed customer cases efficiently using Zendesk to maintain organized workflows.
- Maintained fast response times to minimize player downtime and frustration.
- Delivered clear step-by-step troubleshooting guidance to empower player self-resolution.
Retail Sales Associate/Cashier
Vans
Las Vegas
07.2024 - 07.2025
- Assisted customers with product selection and inquiries.
- Operated cash register and processed transactions accurately.
- Maintained store cleanliness and organized displays effectively.
- Engaged customers through promotions and store events actively.
- Greeted customers and provided excellent customer service.
- Handled returns and exchanges according to established policies.
- Answered phone calls promptly with a professional demeanor.
Amazon Associate/Process Guide
Amazon LAS7/VGT1
Las Vegas
07.2022 - 07.2024
- Secure effective area performance by monitoring, reporting, and providing feedback on the performance of associates.
- Responsible for staffing and balancing up to 16 walls utilizing up to 160 AA’s during peak operating times.
- Produced daily deep dives and root-cause analysis to help managers with problem-solving shipments and ensuring that they are out on time.
- Top 5% performer in overall productivity for AFE Pack.
- Responsible for hitting and maintaining a standard rate of 230 units per hour.
Shift Leader/Car Hop Lead
Sonic Drive-In
Las Vegas
06.2020 - 07.2022
- Facilitate order processing, manage cash transactions, and oversee financial handling.
- Delegated tasks are typically assigned to managers.
- Demonstrates determination, reliability, and organizational skills in every task.
- Assigned significant roles within the workplace.
- Oversaw team members during peak hours to ensure high-quality service delivery.
- Trained new employees on menu items and customer service protocols.
Sales Associate/Cashier Lead
Calvin Klein
Las Vegas
06.2019 - 07.2020
- Elevated yearly sales by delivering outstanding customer service and addressing customer questions effectively.
- Maintain a swift transaction pace at the register, guaranteeing immediate service for all customers.
- Participated in training new sales associates on store policies and procedures.
- Professionally handled customer complaints.
- Answered incoming telephone calls to provide store, products, and services information.
Education
Professional Makeup Artist/Body Art/SFX Diploma -
L Makeup Institute
Las Vegas02.2022
High School Diploma -
Centennial High School
Las Vegas05.2021
Professional Makeup Artist Diploma -
Glam Sophisticated Academy
Las Vegas02.2021
Skills
- Account management
- Zendesk proficiency
- Transaction auditing
- Customer relationship management
- Retail operations
- Problem solving
- Inventory management
- Cash handling
- Process optimization
- Effective communication
- Team leadership
- PPE compliance
- Critical thinking
- Friendly, positive attitude
- Reliable and determined
Accomplishments
Top Performer – Live Messaging Pilot Program (Sept. 2025). Achieved the highest individual resolution volume (316 tickets) during the initial launch phase. Played a key role in validating the new workflow, contributing to a team total of 2,788 resolutions and a 91% Customer Satisfaction (CSAT) score.
Timeline
Customer Success Agent
Take Two Interactive Software Inc.
09.2024 - Current
Retail Sales Associate/Cashier
Vans
07.2024 - 07.2025
Amazon Associate/Process Guide
Amazon LAS7/VGT1
07.2022 - 07.2024
Shift Leader/Car Hop Lead
Sonic Drive-In
06.2020 - 07.2022
Sales Associate/Cashier Lead
Calvin Klein
06.2019 - 07.2020
Professional Makeup Artist/Body Art/SFX Diploma -
L Makeup Institute
High School Diploma -
Centennial High School
Professional Makeup Artist Diploma -
Glam Sophisticated Academy