Briana Lariviere

• Adapted lesson plans for K–12 grades to meet student needs.
• Requested as substitute teacher based on excellent referrals and trusted performance.
• Communicated effectively with administrators, students, and parents to uphold structured learning environments.
• Managed time and multitasked efficiently in high-demand situations.
• Resolved real-time challenges while delivering clear information, applicable to high-volume contact center roles.
• Served as short-term substitute for 3rd grade during 2024-2025 school year for six months.
• Served as short-term substitute for 5th grade during 2024-2025 school year for two and a half months.

• Streamlined multi-line phone systems, email communications, and calendar scheduling for property management office.
• Addressed client concerns and processed maintenance requests with professionalism.
• Enforced housing policies while maintaining a high standard of customer service.
• Maintained accurate documentation and daily reports to ensure operational transparency.
• Utilized administrative judgment in escalated situations to achieve first-contact resolution.
• Issued late fees and eviction notices on a monthly basis.

Collaborated daily with Main Office Manager to resolve any operational issues.

• Educated clients on housing inventory, district policies, and floor plans to enhance understanding.
• Supported documentation processes, ensuring timely closings for all transactions.
• Established strong relationships with agents and prospective buyers through effective communication.
• Facilitated structured client interactions, emphasizing scheduling precision and information accuracy.