Summary
Overview
Work History
Education
Skills
Timeline
Generic
Briana Lear

Briana Lear

Cheraw,SC

Summary

Accomplished in leading retail operations, I significantly enhanced customer satisfaction and loyalty at Goodwill by mastering POS systems and excelling in customer service. My adeptness in team leadership and cash handling accuracy propelled sales targets achievement and staff development. Leveraging strong teamwork and collaboration skills, I consistently drove store performance to new heights.

Overview

4
4
years of professional experience

Work History

Lead Sales Associate

Goodwill
06.2023 - 01.2024
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed and maintained knowledge of current sales and promotions.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Retail Keyholder

T-Mobile
03.2020 - 04.2023
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Rearranged racks and shelving based on seasonal planograms.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events.
  • Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
  • Opened and closed store at proper times for reliable services.
  • Worked with store manager to create employee schedules.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Assisted store cashiers during peak sales times.
  • Maintained confidentiality and security of sales records and operational reports.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Cashier

Kentucky Fried Chicken
06.2020 - 09.2021
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Rearranged racks and shelving based on seasonal planograms.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events.
  • Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
  • Opened and closed store at proper times for reliable services.
  • Worked with store manager to create employee schedules.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Assisted store cashiers during peak sales times.
  • Maintained confidentiality and security of sales records and operational reports.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Education

Diploma - Business Administration And Management

Chesterfield High School
Chesterfield, SC
06.2017

Skills

  • Customer Service
  • Retail Store Operations
  • Cash Handling
  • Team Leadership
  • Goal-Oriented
  • Cash Handling Accuracy
  • Pricing and Labeling
  • POS System Operation
  • Staff Training and Development
  • Flexible Schedule
  • POS system knowledge
  • Teamwork and Collaboration
  • POS Systems
  • Cash Flow Management

Timeline

Lead Sales Associate

Goodwill
06.2023 - 01.2024

Cashier

Kentucky Fried Chicken
06.2020 - 09.2021

Retail Keyholder

T-Mobile
03.2020 - 04.2023

Diploma - Business Administration And Management

Chesterfield High School

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Briana Lear