Briana Lee
Summerville,SC
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Flexible hard worker ready to learn and contribute to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Hbcs
New Castle, DE
01.2023 - Current
- Processed payments from patients including,debt or credit card transactions.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Provided general customer service support by answering questions about services provided by the practice.
- Explained policies, procedures and services to patients.
- Reviewed outstanding balances on accounts regularly to ensure accuracy.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized technology and specialized software to maximize productivity.
Patient Access Representative
TSHB
Dallas, TX
09.2021 - 01.2023
- Verified demographics and insurance information to register patients in computer system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Managed incoming faxes related to patient registration processes.
Patient Advocate
Patient Access Network Foundation
Bethesda, MD
08.2019 - 09.2021
- Gathered and analyzed patient information to determine special program eligibility.
- Drafted educational brochures and informative newsletters for patients and staff.
- Liaised with staff from diverse hospital departments to bring about effective resolutions to range of issues.
- Managed database of patient information and frequently used computerized systems to track details.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Met regularly with department managers to review procedures and protocols related to patient advocacy.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Helped patients understand care, coverage, and payment responsibilities and rights.
Education
MAA - Medical Administrative Assistance
Turner Job Corps Center - Albany
Albany, GA01-2010
High School Diploma -
Summerville High School
Summerville, SC01-2009
Associate of Science - Medical Assisting
Centura College
Charleston, SCSkills
- Eligibility Determination
- Medical Billing
- Medical Filing
- Payment Collection
- Patient Intake
- Typing 45 WPM
- HIPAA Compliance
Affiliations
- Volunteer Caregiver
- Mentoing
Certification
- Administrative Certification
Timeline
Patient Service Specialist
Hbcs
01.2023 - Current
Patient Access Representative
TSHB
09.2021 - 01.2023
Patient Advocate
Patient Access Network Foundation
08.2019 - 09.2021
MAA - Medical Administrative Assistance
Turner Job Corps Center - Albany
High School Diploma -
Summerville High School
Associate of Science - Medical Assisting
Centura College
- Administrative Certification
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