Briana Lewis
Lauderdale Lakes,US
Summary
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Consultant
Progressive Direct
11.2022 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Administrative Specialist
Connexus
10.2019 - 11.2022
- Created and updated records and files to maintain document compliance.
- Prepared project documents, reports and brochures.
- Completed data entry tasks with accuracy and efficiency.
- Secured and protected data from unauthorized access by complying with security protocols.
- Corrected data entry errors to prevent duplication or data degradation.
- Created spreadsheets for more efficient recordkeeping.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
Customer Service Representative
Global Response
02.2019 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Team Leader
Pollo Tropical
05.2018 - 01.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Frequently inspected production area to verify proper equipment operation.
- Pitched in to work line during busy periods or in place of sick employees.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Cashier
Pollo Tropical
01.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL06.2017
Skills
- Quotes Coordination
- Effective Listening and Communication
- Inbound and Outbound Calling
- Credit and Debt Card Processing
- Customer Relationship Management
- Product and Service Knowledge
- Coaching and Training
- Spreadsheets
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Managing Multiple Tasks
Certification
- Licensed Personal Lines Agent - [11/29/2022-current]
Timeline
Sales Consultant
Progressive Direct
11.2022 - Current
Administrative Specialist
Connexus
10.2019 - 11.2022
Customer Service Representative
Global Response
02.2019 - 07.2019
Team Leader
Pollo Tropical
05.2018 - 01.2019
Cashier
Pollo Tropical
01.2017 - 01.2018
High School Diploma -
Charles W Flanagan High School
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