Leah Haynes
Prattville,AL
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Foshee Management
Montgomery, AL
12.2022 - Current
- Detailed application requirements and answered questions from prospective tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Received rent payments and tracked transactions in accounting software.
- Greeted potential tenants and provided information about the property.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Maintained accurate records of prospective renters, applications and leases.
- Prepared and submitted monthly tenant visit logs.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Escalated critical issues to property manager to deliver immediate resolution.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
Debt Collector
Teleperformance
Auburn, AL.
05.2019 - 12.2021
- Negotiated repayment plans with debtors to meet client recovery targets.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Wrote appeal letters to insurance companies for denial of claims.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Managed high-volume call lists to contact debtors and secure payments.
- Drafted letters demanding payment from delinquent customers using standard templates.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Escalated unresolved disputes to legal counsel as necessary.
- Monitored debtor accounts for changes in status or payment arrangements.
- Answered customer questions regarding account discrepancies or problems.
- Provided timely feedback on collection efforts to management.
- Communicated with clients to provide updates on account recovery status.
- Ensured compliance with state and federal laws governing debt collection practices.
- Processed incoming payments from customers according to established procedures.
Clerical Specialist
Oxford Healthcare
Opelika, Al.
01.2018 - 04.2019
- Processed customer orders and maintained accurate records of transactions.
- Inventoried and ordered materials, supplies and services.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Answered incoming calls and directed inquiries to the appropriate parties.
- Delivered messages and ran errands.
- Scanned documents into electronic format for archival purposes.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Organized and scheduled meetings and appointments for management.
- Conducted research activities related to specific tasks or assignments.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Supported the planning and execution of corporate events and meetings.
Education
High School Diploma -
Tallassee High School
Tallassee, AL05-2018
Skills
- Property tours and inspections
- Fair housing policies
- Sales and marketing aptitude
- Local market conditions
- Resident assistance
- Lease oversight
- Application management
- Business partnerships
- Business processes and procedures
- Property tour coordination
- Prospecting assistance
- Lease renewals
- Fair housing compliance
- Clear communication
- Phone and email etiquette
- Unit maintenance
- Application verification
- Fair housing regulations
- Telephone and email etiquette
- Market research
- Telephone inquiry management
- Team building
- Leasing and sales
Timeline
Leasing Consultant
Foshee Management
12.2022 - Current
Debt Collector
Teleperformance
05.2019 - 12.2021
Clerical Specialist
Oxford Healthcare
01.2018 - 04.2019
High School Diploma -
Tallassee High School