Overview
Work History
Education
Skills
Timeline
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Leah Haynes

Prattville,AL

Overview

7
7
years of professional experience

Work History

Leasing Consultant

Foshee Management
Montgomery, AL
12.2022 - Current
  • Detailed application requirements and answered questions from prospective tenants.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Received rent payments and tracked transactions in accounting software.
  • Greeted potential tenants and provided information about the property.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
  • Maintained accurate records of prospective renters, applications and leases.
  • Prepared and submitted monthly tenant visit logs.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.

Debt Collector

Teleperformance
Auburn, AL.
05.2019 - 12.2021
  • Negotiated repayment plans with debtors to meet client recovery targets.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Wrote appeal letters to insurance companies for denial of claims.
  • Resolved disputes and negotiated settlements to satisfy all parties involved.
  • Managed high-volume call lists to contact debtors and secure payments.
  • Drafted letters demanding payment from delinquent customers using standard templates.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
  • Escalated unresolved disputes to legal counsel as necessary.
  • Monitored debtor accounts for changes in status or payment arrangements.
  • Answered customer questions regarding account discrepancies or problems.
  • Provided timely feedback on collection efforts to management.
  • Communicated with clients to provide updates on account recovery status.
  • Ensured compliance with state and federal laws governing debt collection practices.
  • Processed incoming payments from customers according to established procedures.

Clerical Specialist

Oxford Healthcare
Opelika, Al.
01.2018 - 04.2019
  • Processed customer orders and maintained accurate records of transactions.
  • Inventoried and ordered materials, supplies and services.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Answered incoming calls and directed inquiries to the appropriate parties.
  • Delivered messages and ran errands.
  • Scanned documents into electronic format for archival purposes.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Organized and scheduled meetings and appointments for management.
  • Conducted research activities related to specific tasks or assignments.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Supported the planning and execution of corporate events and meetings.

Education

High School Diploma -

Tallassee High School
Tallassee, AL
05-2018

Skills

  • Property tours and inspections
  • Fair housing policies
  • Sales and marketing aptitude
  • Local market conditions
  • Resident assistance
  • Lease oversight
  • Application management
  • Business partnerships
  • Business processes and procedures
  • Property tour coordination
  • Prospecting assistance
  • Lease renewals
  • Fair housing compliance
  • Clear communication
  • Phone and email etiquette
  • Unit maintenance
  • Application verification
  • Fair housing regulations
  • Telephone and email etiquette
  • Market research
  • Telephone inquiry management
  • Team building
  • Leasing and sales

Timeline

Leasing Consultant

Foshee Management
12.2022 - Current

Debt Collector

Teleperformance
05.2019 - 12.2021

Clerical Specialist

Oxford Healthcare
01.2018 - 04.2019

High School Diploma -

Tallassee High School

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Leah Haynes