Briana Lightner-Lynch

• Verified insurance claims and determined fair amount for settlement.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Researched and analyzed policy contracts to verify proper payment of claims.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

• Mentored junior account management professionals to develop skills and increase company revenue.
• Provided extensive support in sales, technical and business areas to key accounts.
• Worked with clients to maintain and collect confidential documentation.
• Primary liaison between sales, title, escrow funding, and clients.

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored service staff performance and provided feedback for improvement.
• I9 certification, OnBoarding, employee wages, and safe audits

Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.

• Worked with management to identify skills and knowledge required for success.
• Worked with departmental management to create individual training plans for service staff.
• Identified gaps in staff skills and created or suggested learning experiences to close gaps.

• Maintained personnel records and updated internal databases to support document management.
• Collected, validated, and distributed information to employees.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Entered and maintained departmental records in company database.