Summary
Overview
Work History
Education
Skills
Timeline
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Briana Lippman

Rio Rancho,NM

Summary

Dynamic leader with extensive experience at Kroger, adept in enhancing customer satisfaction and loyalty through exceptional service and engagement. Skilled in inventory management and team leadership, I spearheaded initiatives that significantly improved store operations and sales growth. Expert in strategic planning and problem-solving, my approach has consistently fostered a positive and productive work environment.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Kroger
09.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Customer Service Manager

Kroger
04.2021 - 01.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Fostered culture of continuous improvement, leading to consistently high service standards.
  • Enhanced communication skills of team members with targeted workshops.
  • Boosted customer retention rates through personalized follow-up strategies.

Cashier

Kroger
01.2021 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma - General Studies

American School
Chicago, IL
05.2021

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Attention to Detail
  • Customer Service Management
  • Staff Supervision
  • Store operations
  • Stock management
  • Team Management
  • POS Systems
  • POS systems operations
  • Employee Scheduling
  • Hiring and Training
  • Staff Management
  • Pricing and Markdowns
  • Work Planning and Prioritization
  • Mentoring and Coaching
  • Goals and performance
  • Display Setup
  • Loss Prevention
  • Employee Coaching
  • Sales expertise
  • Sales Techniques
  • Strategic Planning
  • Relationship building and management
  • Sales Growth
  • Issue Resolution
  • Staff Scheduling
  • Transaction Processing
  • Order Management
  • Inventory counting
  • Strategic Merchandising
  • Sales Strategies
  • Records Management
  • Shift Scheduling
  • Business development and planning
  • Flexible Schedule
  • Scheduling Coordination
  • Business Development
  • Incident Reports
  • Assignment Delegation
  • Operations Oversight
  • Operations
  • Workforce Management
  • Regulatory Compliance
  • Human resource policies
  • Cost Control
  • Motivational Techniques
  • Department Oversight
  • Vendor Management
  • Process Improvements
  • Cash auditing
  • Budgeting and cost control
  • Inventory Management
  • Teamwork and Collaboration
  • Team Leadership
  • Decision-Making
  • Staff training/development
  • Operations Management
  • Delegating Work
  • Effective leader
  • Sales Tracking

Timeline

Assistant Store Manager

Kroger
09.2023 - Current

Customer Service Manager

Kroger
04.2021 - 01.2022

Cashier

Kroger
01.2021 - 04.2021

High School Diploma - General Studies

American School

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Briana Lippman