Briana Lopez

• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Assist with there time cards and approve for payroll.
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• Answered phone calls and provided new clients with required paperwork to initiate service.
• Completed intake assessment forms and filed clients' charts.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Assessed clients' needs and determined eligibility for intake services.

Verify referral approval prior to scheduling appointments

• Coordinate/confirm scheduling of visits/services with patients
• Make calls to doctor's office on patient's behalf to schedule, check progress, and facilitate the care process
• Manage patient referral process
• Maintain open communication and rapport with physicians to promote patient services/care
• Screens/forwards incoming calls from patients, physicians, and health plans
• Knowledgeable in Trucare, Allscripts, Navihealth, eClinicalWorks, ePRG, ikaClaims System, document DNA, eviCore

• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Supported medical staff by providing organized and accurate medical records.

• Processed medical records requests from outside providers according to facility, state, and federal law.
• Kept accurate log of requests for medical information and records.
• Maintained patient confidence by keeping patient records information confidential.
• Reviewed charts and flagged incomplete or inaccurate information.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
• I audit charts that may include Medicare, Medicaid, and Private Insurance to assure all are in compliance with State Federal regulations.
• Performed thorough inspections of incoming materials and outgoing products.
• Evaluated samples against standards by completing measurements, visual inspections, and other established tests.