Summary
Overview
Work History
Education
Skills
Timeline
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Briana Lopez

Mesa,AZ

Summary

Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.

Overview

6
6
years of professional experience

Work History

Infant Teacher

Primrose Schools
01.2023 - 11.2023
  • Kept classroom and feeding areas clean, neat and safe.
  • Used proper sanitizing techniques for toys, surfaces, and equipment.
  • Promoted development of social, emotional, and communication skills in infants.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted sensory development by providing access to different textures.

Barista Trainer

Starbucks
09.2021 - 01.2023
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Customer Service Representative

24-7 Intouch
08.2020 - 09.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Addressed customer account discrepancies and concerns.

Shift Lead

Dunkin' Donuts
02.2018 - 08.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Education

High School Diploma -

Desert Hills High School
Gilbert AZ
05.2019

Skills

  • Group and Individual Instruction
  • Activity Planning
  • Early Childhood Development
  • Feeding Techniques
  • Sanitation Procedures
  • Formula Guidelines
  • Call Center Operations
  • Customer Service
  • Escalation Management
  • Barista Training
  • Staff Supervision
  • Equipment Maintenance

Timeline

Infant Teacher

Primrose Schools
01.2023 - 11.2023

Barista Trainer

Starbucks
09.2021 - 01.2023

Customer Service Representative

24-7 Intouch
08.2020 - 09.2021

Shift Lead

Dunkin' Donuts
02.2018 - 08.2020

High School Diploma -

Desert Hills High School

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Briana Lopez