Jessica Lopez
Customer Service
New Haven,CT
Summary
Dynamic and results-oriented professional with experience at Arby's, excelling in customer service and cash handling. Proven ability to resolve conflicts and foster teamwork, enhancing customer satisfaction. Recognized for creating a supportive environment as a LEAP Mentor, promoting community engagement and collaboration among peers.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Hardware Sales Associate
Lowe's
Milford , CT
08.2024 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
Debt Collector
Century Financial Services Inc.
North Haven, CT
09.2019 - 12.2021
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Hardware Sales Associate
Home Depot
East Haven, CT
11.2016 - 03.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Wilbur Cross HS
New Haven, CT 09.1997 - 06.2001
No Degree - Medical Office Admin
Stone Academy
Hamden, CT 03.2006 - 07.2006
Skills
- Customer service
- Cash handling
- Point of sale operation
- Conflict resolution
- Team collaboration
- Time management
- Supply restocking
- Teamwork and collaboration
References
References available upon request.
Timeline
Hardware Sales Associate
Lowe's
08.2024 - Current
Debt Collector
Century Financial Services Inc.
09.2019 - 12.2021
Hardware Sales Associate
Home Depot
11.2016 - 03.2018
No Degree - Medical Office Admin
Stone Academy
03.2006 - 07.2006
High School Diploma -
Wilbur Cross HS
09.1997 - 06.2001
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