Briana MacArthur
Richardson,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Loss Prevention Lead
CBD Pros USA
Dallas , TX
2023.12 - Current
- Participated in regular meetings with management team members to discuss loss prevention initiatives.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Developed and implemented loss prevention strategies, such as inventory control measures, to reduce shrinkage.
- Audited point-of-sale transactions for accuracy and compliance with company policies.
- Responded quickly to emergency situations such as fire alarms or medical emergencies involving customers or employees.
- Investigated incidents of theft or attempted theft in accordance with company policies and local laws.
- Reviewed employee performance evaluations to ensure that appropriate disciplinary action was taken when needed.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Maintained accurate records of all incidents, including reports, statements, witness accounts, video footage.
- Trained and supervised Loss Prevention staff on proper procedures for apprehending shoplifters.
- Enforced store policies regarding shoplifting and other forms of theft.
Sales Associate
CBD Pros USA
Dallas , TX
2023.06 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained records related to sales for store management.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
Education
High School Diploma -
Dallas Learning Center
Richardson, TX2019-05
Some College (No Degree) - Associates in Science
Brookhaven College
Dallas, TXSkills
- Policy Implementation
- Incident Reporting
- Investigations
- Loss Prevention Strategies
- Guest Relations
- Exceptional Customer Service
- Problem-Solving
- Written and Oral Communication Skills
- Teamwork and Collaboration
Certification
- Technical Support Fundamentals
Timeline
Loss Prevention Lead
CBD Pros USA
2023.12 - Current
Sales Associate
CBD Pros USA
2023.06 - Current
High School Diploma -
Dallas Learning Center
Some College (No Degree) - Associates in Science
Brookhaven College
- Technical Support Fundamentals
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