Summary
Overview
Work History
Education
Skills
Timeline
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Briana Machuca

La Feria,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Provider Services Representative

Caring For You Home Health
11.2019 - Current
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Junior Sales Associate

Vector Marketing Company
06.2017 - 07.2018
  • Participated in sales meetings and presentations to gain knowledge and insight.
  • Analyzed customer feedback and identified areas for improvement.
  • Addressed customer queries and complaints with prompt and professional responses.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Managed customer expectations and helped navigate sales processes.
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.

Customer Service Representative

Advanced Call Center Technologies LLC
01.2017 - 04.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Mercedes High School
Mercedes, TX
06.2016

Skills

  • Provider Relations
  • Inquiry Research
  • Benefits Verifications
  • Billing Adjustments and Refunds
  • Customer Loyalty
  • Customer Data Confidentiality
  • Sales Quota Achievement
  • Customer Care
  • Calm and Professional Under Pressure
  • Microsoft Office
  • Issue and Complaint Resolution
  • Sales and Upselling
  • Customer Account Management

Timeline

Provider Services Representative

Caring For You Home Health
11.2019 - Current

Junior Sales Associate

Vector Marketing Company
06.2017 - 07.2018

Customer Service Representative

Advanced Call Center Technologies LLC
01.2017 - 04.2017

High School Diploma -

Mercedes High School

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Briana Machuca