Summary
Overview
Work History
Education
Skills
Timeline
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Briana Manning

Briana Manning

Operating Room Support Technician
Houston,TX

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Technical Support Representative

Majorel
07.2021 - Current
  • Translated complex technical issues into digestible language for non-technical users.
  • Managed high levels of call flow and responded to Type technical support needs.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Researched product and issue resolution tactics to address customer concerns.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.

Client Service Representative

HealthHelp Radiology
06.2017 - 01.2020
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.
  • Maintained and managed customer files and databases.
  • Communicated with clients regarding account services, statements, and balances.

Patient Transporter

MD Anderson Cancer Center Hospital
01.2015 - 04.2017
  • Warmly greeted patients and visitors and made each feel welcome.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Communicated with patients, family members and healthcare staff to coordinate transportation schedules.

Education

Diploma - Recommended

Jersey Village High School
Houston, TX
08.2002 - 06.2006

Skills

Software diagnosis

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Timeline

Technical Support Representative

Majorel
07.2021 - Current

Client Service Representative

HealthHelp Radiology
06.2017 - 01.2020

Patient Transporter

MD Anderson Cancer Center Hospital
01.2015 - 04.2017

Diploma - Recommended

Jersey Village High School
08.2002 - 06.2006
Briana ManningOperating Room Support Technician