Briana Martinez
Pharr,TX
Summary
Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Cory's Cakes
Alamo, TX
03.2022 - 04.2024
- Opened and closed the store, efficiently managing daily cash operations.
- Provided exceptional customer service both in person and over the phone, addressing inquiries and resolving issues promptly.
- Ensured the store was well-stocked and maintained cleanliness to enhance customer experience.
- Flexibly filled various roles, demonstrating adaptability and teamwork.
- Successfully deescalated and resolved customer complaints, maintaining a calm and professional demeanor.
- Oversaw business operations in the absence of management, ensuring continuity and smooth functioning.
Custom Brokerage Representative
L& M Brokerage
Mission, TX
08.2016 - 02.2018
- Managed bilingual (English and Spanish) communication with clients, ensuring clear and effective information exchange.
- Streamlined daily operations, providing clients with precise and timely assistance.
- Developed and processed inbound clearances, facilitating national deliveries.
- Conducted detailed spreadsheet analysis and created accurate manifests for customs and clients.
- Compiled and distributed daily clearance reports, proactively addressing any clearance issues.
Work Study Student
South Texas College
McAllen, TX
08.2009 - 05.2015
- Coordinated student registrations for the P.A.S.S. book lending program, ensuring efficient service delivery.
- Managed and organized records and paperwork, maintaining an orderly system.
- Leveraged Microsoft Office tools to support various operational tasks.
- Provided detailed and accurate note-taking for students with disabilities, aiding their academic success.
- Supported event promotion and operations, contributing to successful student events.
- Executed diverse office duties such as copying, faxing, and maintaining cleanliness to ensure a smooth office workflow.
Education
Bachelor of Science - Management
South Texas College
Mcallen, TX05-2015
Associate of Science - Management
South Texas College
Mcallen, TX05-2012
Skills
- Data Entry
- Data Collection
- Call Management
- Paperwork Processing
- Account updating
- Scheduling
- Product Knowledge
- Interpersonal Skills
- Positive Attitude
- Multitasking
- Staff Training
- Inventory Management
- Customer Service
- Positive and professional
Languages
Spanish
Professional
Timeline
Customer Service Representative
Cory's Cakes
03.2022 - 04.2024
Custom Brokerage Representative
L& M Brokerage
08.2016 - 02.2018
Work Study Student
South Texas College
08.2009 - 05.2015
Bachelor of Science - Management
South Texas College
Associate of Science - Management
South Texas College
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