Briana Martinez

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Answered customers' questions, recommended items, and recorded order information.

Coordinated schedules and responsibilities for servers.

Managed inventory for optimal stock levels.

Facilitated significant telephonic interactions supporting restaurant.

Directed secure handling of monetary deposits.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.