Briana Martinez
3743 W. Chipman Rd,Phoenix
Summary
Dynamic and reliable professional with extensive experience in customer service and order fulfillment at Hilton Garden Inn Hotel. Proven ability to enhance customer satisfaction through effective communication and meticulous product scanning. Recognized for maintaining cleanliness and hygiene while consistently meeting performance metrics in fast-paced environments. Committed to workplace safety and team collaboration.
Overview
16
16
years of professional experience
Work History
Cashier Helper
Hilton Garden Inn Hotel
09.2024 - 12.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with inquiries and provided product information as needed.
- Balanced cash register at shift end to ensure accurate financial reporting.
- Learned store policies and procedures to comply with operational requirements.
- Collaborated with team members to meet store goals and maintain service standards.
- Supported inventory management by restocking shelves during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Package Handler
Gap Warehouse
09.2023 - 12.2023
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Package Handler
Macys Warehouse
09.2021 - 12.2021
- Operated material handling equipment to efficiently transport packages within warehouse.
- Sorted and categorized incoming shipments for optimal storage organization.
- Maintained cleanliness and safety standards throughout warehouse environment.
- Assisted in inventory management by accurately tracking package movements.
- Conducted quality checks on outgoing packages to ensure compliance with company standards.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Communicated with supervisors about delays or other issues with shipments.
Order Picker
Gap Warehouse
05.2020 - 09.2020
- Accurately picked and packed customer orders to ensure timely delivery.
- Operated material handling equipment, including forklifts and pallet jacks, safely and efficiently.
- Collaborated with team members to optimize warehouse layout for improved workflow.
- Conducted quality checks on outgoing shipments to minimize errors and returns.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
Warehouse Packer
PAC Worldwide Corporation
09.2018 - 12.2018
- Packaged products efficiently to ensure timely shipment and maintain inventory accuracy.
- Operated packaging machinery, adhering to safety protocols and operational guidelines.
- Inspected items for quality assurance before packing, reducing return rates.
- Collaborated with team members to streamline packing processes and improve workflow efficiency.
- Maintained cleanliness and organization of work area to comply with health and safety standards.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept work areas neat, clean and free from debris.
Caretaker
Ability 360
05.2014 - 04.2017
- Assisted clients with daily living activities, promoting independence and well-being.
- Maintained a clean and safe environment, ensuring compliance with health and safety standards.
- Supported recreational activities, enhancing social interaction among clients.
- Documented client progress and activities in care logs for interdisciplinary team review.
- Communicated effectively with family members regarding client needs and progress updates.
- Implemented individualized care plans, adapting approaches to meet diverse client requirements.
- Coordinated transportation for clients to appointments, ensuring timely access to services.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Promoted culture of respect and empathy, leading by example and setting positive tone.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Organized transportation for residents to appointments, improving access to essential services.
- Improved property security with implementation of updated surveillance system.
- Facilitated supportive community atmosphere, fostering strong relationships among residents.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Developed garden area for residents, enhancing their outdoor enjoyment and activity options.
- Increased resident satisfaction, listening to feedback and making necessary adjustments.
- Conducted daily health checks on residents, providing peace of mind for families.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Cashier
JPMorgan Chase
04.2011 - 04.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced accounts at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in restocking merchandise to ensure product availability for customers.
- Collaborated with team members to enhance workflow and improve service speed.
- Adhered to safety and sanitation standards during food preparation and service.
- Trained new staff on operational procedures and customer interaction techniques.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Performed cash, card, and check transactions to complete customer purchases.
Assembly Line Worker
Az Pach
11.2010 - 01.2011
- Operated assembly line machinery to ensure efficient production flow.
- Assembled components according to specifications and quality standards.
- Conducted routine inspections to maintain product quality and safety compliance.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on operational procedures and safety protocols.
- Maintained clean and organized workstations to enhance productivity.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Followed protocols to enhance protection and maintain safe work environment.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
Cashier
Sonic
06.2009 - 03.2010
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with inquiries and provided product information as needed.
- Balanced cash register at shift end to ensure accurate financial reporting.
- Learned store policies and procedures to comply with operational requirements.
- Collaborated with team members to meet store goals and maintain service standards.
- Supported inventory management by restocking shelves during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
GED -
Pinnacle Charter School
Tempe, AZSkills
- Price verification
- Cleanliness and hygiene
- Bagging items properly
- Reliability and punctuality
- Workplace safety
- Opening and closing procedures
- Store cleaning
- Customer service
- Product scanning
- Order packing
- Cleaning and sanitizing
- Honest and dependable
- Customer assistance
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Cashier Helper
Hilton Garden Inn Hotel
09.2024 - 12.2024
Package Handler
Gap Warehouse
09.2023 - 12.2023
Package Handler
Macys Warehouse
09.2021 - 12.2021
Order Picker
Gap Warehouse
05.2020 - 09.2020
Warehouse Packer
PAC Worldwide Corporation
09.2018 - 12.2018
Caretaker
Ability 360
05.2014 - 04.2017
Cashier
JPMorgan Chase
04.2011 - 04.2012
Assembly Line Worker
Az Pach
11.2010 - 01.2011
Cashier
Sonic
06.2009 - 03.2010
GED -
Pinnacle Charter School
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