A high-energy individual known for vibrant enthusiasm, proactive approach, and ability to inspire and motivate others. Strong communication and interpersonal skills, with a proven track record of excelling in dynamic and fast-paced environments. Adept at driving projects forward and cultivating a positive and productive team atmosphere.
Hi, I’m
Briana Masenda
Corinth,TX
Summary
Overview
11
years of professional experience
Work History
Sysco
Sales Consultant Representative
08.2023 - Current
Job overview
- Conferred with managers to develop methods and procedures to increase sales and promote business
- Coordinated with loss and prevention officer to track misplaced and damaged items.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Verizon Wireless
Manager
10.2019 - 03.2023
Job overview
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points
- Kept team on track by openly communicating metrics gaps and implementing improvement strategies
- Built dynamic working relationships with team members and support departments to achieve cross-functional objectives.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
T-Mobile
Assistant Store Manager
10.2018 - 10.2019
Job overview
- Inspired team members to drive performance, collaboration, and teamwork
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Victra Verizon
Assistant Store Manager
08.2015 - 10.2018
Job overview
- Oversaw expenses, deposits, and receipts to support recordkeeping
- Reduced shrinkage with successful loss prevention strategies
- Developed advertising campaigns or sales promotions to increase brand awareness.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Dollar General
Associate Team Lead
02.2013 - 08.2015
Job overview
- Organized schedules and daily assignments for the team, leveraging individual knowledge and strengths to maximize team success
- Collaborated cross-functionally to tackle and resolve wide-ranging business issues
- Kept accurate inventory records and tracked costs against budget targets.
- Served as a point of escalation for complex issues or conflicts among team members, successfully resolving disputes while maintaining professional relationships.
Education
Cuyahoga Community CollegeCleveland, OH
Associate of Arts - General Studies
12.2015
University Overview
Strayer UniversityColumbus, OH
Bachelor of Business Administration - Project Management
12.2021
University Overview
Skills
- Data Analysis
- Performance Reporting
- Inventory Management
- Operations Management
- Performance Monitoring
- Schedule Management
- Quality Assurance Controls
- Compliance Monitoring
- Project Planning
- Complex Problem-Solving
- Customer Success Management
- Multitasking
Accomplishments
Accomplishments
- Supervised team of 10 staff members.
- Improved customer satisfaction ratings by 10% by letting them know of survey.
- Achieved KPI's through effectively helping with coaching.
- Documented and resolved Inventory which led to less shrink.
Additional Information
Additional Information
Demonstrated physical results each month with KPIs and Metrics for Verizon, having a multi store location. Used creativity, side by side coaching, and meetings to get everyone up to date on operations and key points. Demonstrated behaviors for the team to win each month personally and together. Organized and successfully kept operational management at 100% while still keeping track of documents for shrink at T-Mobile. Prepared other stores for operation compliance across the district.
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Timeline
Sales Consultant Representative
Sysco
08.2023 - Current
Manager
Verizon Wireless
10.2019 - 03.2023
Assistant Store Manager
T-Mobile
10.2018 - 10.2019
Assistant Store Manager
Victra Verizon
08.2015 - 10.2018
Associate Team Lead
Dollar General
02.2013 - 08.2015
Cuyahoga Community College
Associate of Arts - General Studies
Strayer University
Bachelor of Business Administration - Project Management
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