Briana Masters
Columbus,OH
Summary
I've developed strong customer service and administrative skills in fast-paced, client-focused environment from my previous jobs. I excel in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized, further developed, and opportunties to further my career.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Child Care Consultants Inc.
07.2024 - 07.2025
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Implemented filing systems to organize documents, enhancing office efficiency and accessibility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Server
Twin Peaks Restaurants
12.2023 - 06.2024
- Assisted in menu knowledge, effectively answering questions and making recommendations.
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Supported team members during busy periods by efficiently managing multiple tables.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Customer Service Representative
EPIQ SYSTEMS, INC.
10.2022 - 12.2023
- Provided support to customers by resolving inquiries and complaints promptly.
- Assisted in training new team members on company policies and customer service protocols.
- Resolved customer complaints with empathy, resulting in repeated business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Business
Columbus State Community College
Columbus, OHHigh School Diploma -
Westland High School
Galloway, OH06-2017
Skills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
- Problem-solving skills
- Appointment scheduling
- Skilled in E-Clinical Works, Excel, and Word
Timeline
Front Desk Receptionist
Child Care Consultants Inc.
07.2024 - 07.2025
Server
Twin Peaks Restaurants
12.2023 - 06.2024
Customer Service Representative
EPIQ SYSTEMS, INC.
10.2022 - 12.2023
No Degree - Business
Columbus State Community College
High School Diploma -
Westland High School
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