Briana McBride

Work History

TopGolf

St Petersburg, FL

05.2023 - 12.2024

Served food and beverages to patrons and immediately remedied issues with orders.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Trained new employees to perform duties.
Addressed complaints to kitchen staff and served replacement items.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Took orders from customers accurately and in a timely manner.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Operated POS terminals to input orders, split bills and calculate totals.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Salt Shack

Tampa, Florida

06.2021 - 02.2023

Ensured that each guest was served courteously, quickly, and efficiently.
Served food and beverages to patrons and immediately remedied issues with orders.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Assisted in training new servers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Operated POS terminals to input orders, split bills and calculate totals.
Delivered food orders promptly and courteously.
Checked food before serving it to customers.

Foodie

Tampa, FL

02.2020 - 09.2020

Ensured that each guest was served courteously, quickly, and efficiently.
Served food and beverages to patrons and immediately remedied issues with orders.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Greeted customers, answered questions and recommended specials to increase profits.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Informed customers of daily specials and signature menu items.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Garnished dishes and beverages to serve visually appealing menu items.

Peabody’s

Tampa, FL

05.2017 - 02.2020

Ensured that each guest was served courteously, quickly, and efficiently.
Served food and beverages to patrons and immediately remedied issues with orders.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Handled money transactions accurately while following company procedures for handling cash payments.
Trained new employees to perform duties.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.