Briana Mccallister

Working for admissions in Immediate care. Triage patients, give nurse all triage information.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Check in procedures.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Calle

• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
• Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
• Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
• Followed up with customers on unresolved issues.

• Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
• Organized paperwork such as charts and reports for office and patient needs.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
• Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
• Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.

• Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
• Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
• Negotiated payment plans with patients, maintaining a high rate of successful payments.
• Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
• Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
• Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.