BRIANA MCCLAIN

• Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
• Processed payroll garnishments such as tax liens and child support.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Provided excellent customer service by addressing employee inquiries about their paychecks and benefits promptly and accurately.
• Analyze current processes and adjust where needed for efficiency, create SOPs and employee training documents through video and document presentations.
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting.
• Ensured timely processing of life event changes, diligently updating employee records as needed.
• Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.

• Directed and controlled 401K, medical, dental, and vision benefit packages.
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Served as a trusted resource for employees seeking assistance with complex claims issues or disputes with service providers.
• Led cross-functional team to evaluate and select new benefits providers, ensuring alignment with company values and employee needs.
• Streamlined benefits enrollment process for new hires, ensuring a smooth onboarding experience.
• Organized presentations and meetings for open enrollment and onboarding, presented for open enrollment seminars, processed open enrollment for 4600+ employees
• End to End payroll processing and garnishments for 4600+ employees
• Assist school leaders with hiring and benefits options
• Office manager duties - order all supplies, submit requisitions for board approval, enter invoices to be paid, and manage weekly staff meetings
• Set up weekly and monthly budget projections for administration and department heads.

• Created sales strategies through planning and data analysis
• Arranged, organized, and set up at sales expos or conventions
• Customer service, sales, support, and management
• Managed all revenue, expenses and business taxes.
• Communicated with customers and vendors positively with particular attention to problem resolution.

• Review financial statements, sales and activity reports, and other performance data to measure productivity
• Manage staff, preparing work schedules and assigning specific duties
• Determine goods and services to be sold and set prices
• Maintain inventory records
• Develop or implement product-marketing strategies
• Manage all bank accounts, ledgers, and money transactions.

Reconcile and report discrepancies found in records

• Calculate, prepare, and issue bills, invoices, and account statements
• Collection actions on past-due accounts
• Oversaw display setup and breakdown for events and trade shows
• Organized and scheduled meetings with clients to discuss their needs and expectations for each event.
• Input weekly, bi-weekly, and monthly payroll for processing for 150 employees